Customer Service Representative

VCA Animal Hospitals; Anderson (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals seeks a friendly and professional Client Service Representative to be the face of the practice. You will greet clients and their pets, answer phones, and guide them to exam rooms while delivering compassionate, efficient service.

You will schedule appointments, confirm visits, process payments, explain fees, and assist with product recommendations. The role emphasizes client education on basic pet care and heartworm prevention to support overall pet health.

Qualifications

• Responsibilities include greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.

Responsibilities

• Greet clients and direct them and their pets to exam rooms.
• Schedule and confirm appointments.
• Process payments and explain charges.
• Educate clients on basic pet care and prevention.
• Maintain medical records and ensure reception area is neat and organized.

Job description

Client Service Representative

We are seeking a Client Service Representative to join our team

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work. Equal Opportunity Employer Veterans Disabled.

Experience preferred $19-21 per hour

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com