Customer Service Repesentative

CFS; Columbus (OH); On-site; USD 41,000 - 47,000; Full time

Job summary

CFS in Columbus, OH is seeking a Customer Service Representative to support customer inquiries, issue resolution, and direct order entry by phone, email, and online chat. You will engage with customers to answer questions about products and orders and coordinate next steps with internal teams.

The role calls for prior customer service experience and direct order entry experience, with strong written and verbal communication skills.

Qualifications

• Prior customer service experience required.
• Direct order entry experience required.
• Strong written and verbal communication skills.

Responsibilities

• The Customer Service Representative will engage with customers by phone, email, and online chat to answer product and order-related questions
• The Customer Service Representative resolve customer concerns and coordinate next steps with internal teams
• Enter customer orders accurately and maintain supporting information
• Partner with accounts and inside sales to provide timely, responsive service

Skills

Customer service

Order entry

Communication skills

Job description

Customer Service Representative

Client in the industrial manufacturing industry is seeking a Customer Service Representative to support customer inquiries, issue resolution, and direct order entry.

Salary is $41-$47k, DOE

About Our Client

• Established manufacturer serving customers across a wide range of industrial markets
• Produces specialized solutions designed for reliability and performance
• Works with customers to address unique application and product needs
• Offers a collaborative team environment with strong cross-functional support as the Customer Service Representative
• Opportunity to build customer relationships while supporting a hands-on product line

Responsibilities Of The Customer Service Representative

• The Customer Service Representative will engage with customers by phone, email, and online chat to answer product and order-related questions
• The Customer Service Representative resolve customer concerns and coordinate next steps with internal teams
• Enter customer orders accurately and maintain supporting information
• Partner with accounts and inside sales to provide timely, responsive service

Preferred Qualifications For The Customer Service Representative

• Prior customer service experience required
• Direct order entry experience required
• Strong written and verbal communication skills

Salary is $41-$47k, DOE