Customer Service Rep(02809) - 507 Commerce Drive

Domino's; Savoy (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's in Savoy, IL is seeking a Customer Service Representative to join our fast-paced team. You will take orders, handle cash, and deliver friendly, accurate service to every guest. You’ll work with teammates to ensure smooth operation and timely order fulfillment in a welcoming store environment.

Ideal candidates have excellent communication skills, reliability, and a willingness to learn company procedures. Weekend and varied shifts available to support our busy pizza shop.

Qualifications

• Strong customer service mindset with friendly, professional demeanor
• Excellent verbal and written communication skills
• Able to take orders accurately and handle phone calls professionally
• Basic math skills for cash handling and order processing
• Proven ability to multitask in a fast-paced environment
• Team player with a positive, collaborative attitude
• Detail-oriented approach to ensure order accuracy and customer satisfaction
• Strong problem-solving and conflict-resolution skills
• Capable of standing for extended periods and lifting up to 25 lbs
• Reliable, punctual, and flexible for weekends/holidays/shifts
• Willing to learn store procedures and standards
• Previous customer service experience preferred but not required

Responsibilities

• Provide excellent customer service with friendly, professional interactions
• Take customer orders accurately in person or by phone
• Handle cash transactions and maintain accurate records
• Address inquiries and resolve issues courteously and promptly
• Maintain a clean, welcoming work environment
• Assist in store operations including restocking and inventory
• Collaborate with team for efficient order fulfillment
• Multitask in a fast-paced setting while ensuring quality
• Contribute to a positive team atmosphere and culture
• Learn and follow company procedures and standards

Skills

Customer service

Verbal communication

Written communication

Order taking

Cash handling

Multitasking

Teamwork

Detail oriented

Problem solving

Reliability

Punctuality

Flexibility

Willingness to learn

Patience

Learning company procedures

Education

High school diploma or equivalent

Job description

Job Description

We're looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Savoy, United States at 507 Commerce Drive. As a key member of our front-line staff, you'll be instrumental in delivering exceptional customer experiences and ensuring every interaction reflects our commitment to excellence. In this role, you'll combine your interpersonal skills with your detail-oriented approach to create positive outcomes for our customers and support our team's success.

• Provide exceptional customer service through friendly, professional, and empathetic interactions with customers
• Take customer orders accurately via phone and in-person, ensuring all details are captured correctly
• Handle cash transactions with precision and maintain accurate financial records
• Address customer inquiries and resolve issues promptly, courteously, and effectively
• Maintain a clean, organized, and welcoming work environment
• Assist in various store operations, including restocking, cleaning, and inventory management
• Collaborate with team members to ensure efficient order fulfillment and seamless workflow
• Multitask effectively in a fast-paced environment while maintaining quality and accuracy
• Contribute to a positive, inclusive team atmosphere through supportive and collaborative behavior
• Learn and follow company-specific procedures and operational standards

Qualifications

• Strong customer service skills with a friendly, professional, and empathetic demeanor
• Excellent verbal and written communication abilities
• Proficiency in taking orders and handling phone calls professionally
• Basic math skills for cash handling and order processing
• Proven ability to multitask and prioritize in a fast-paced environment
• Team player with a positive, collaborative attitude
• Detail-oriented approach to ensure order accuracy and customer satisfaction
• Strong problem-solving and conflict resolution skills
• Physical ability to stand for extended periods and lift up to 25 lbs
• Reliability, punctuality, and strong work ethic
• Flexibility to work weekends, holidays, and various shifts as needed
• Willingness to learn company-specific procedures and operational standards
• Patience and resilience when handling challenging situations
• High school diploma or equivalent (preferred)
• Previous customer service experience (preferred, but not required)