Customer Service Rep02814 200 East Norris

Domino's Franchise; Ottawa (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Domino's Franchise is seeking a friendly and professional Customer Service Representative in Ottawa, United States. In this role, you will answer customer calls, process orders, handle cash transactions, and resolve customer issues. Candidates should possess strong communication skills, a customer-focused mindset, and the ability to work flexible shifts. This position requires multitasking, attention to detail, and teamwork to ensure exceptional service. Join our team to provide outstanding support and satisfaction to our customers.

Qualifications

• Strong communication skills with the ability to interact professionally with customers.
• Customer-focused mindset with a friendly and positive attitude.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to follow directions and adhere to company protocols.
• Basic computer proficiency for order processing and data entry.
• Excellent multitasking skills to handle multiple customer requests simultaneously.

Responsibilities

• Answer incoming customer calls and respond to inquiries in a timely manner.
• Process customer orders accurately and efficiently.
• Provide exceptional customer service, addressing concerns and resolving issues.
• Collaborate with team members to ensure smooth operations.

Skills

Strong communication skills

Customer-focused mindset

Flexibility to work various shifts

Basic computer proficiency

Excellent multitasking skills

Problem-solving abilities

Attention to detail

Team player

Job description

Job Description

We are seeking a friendly and professional Customer Service Representative to join our team in Ottawa, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support.

Responsibilities

• Answer incoming customer calls and respond to inquiries in a timely manner
• Process customer orders accurately and efficiently
• Handle cash transactions and maintain proper cash handling procedures
• Provide exceptional customer service, addressing concerns and resolving issues
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations
• Assist with various administrative tasks as needed
• Adhere to company policies and procedures at all times

Qualifications

• Strong communication skills with the ability to interact professionally with customers
• Customer-focused mindset with a friendly and positive attitude
• Flexibility to work various shifts, including weekends and holidays
• Ability to follow directions and adhere to company protocols
• Basic computer proficiency for order processing and data entry
• Excellent multitasking skills to handle multiple customer requests simultaneouslyProblem-solving abilities to address customer concerns effectively
• Ability to work in a fast-paced environment while maintaining attention to detail
• Team player with a willingness to assist colleagues as needed
• Physical ability to stand for extended periods and lift up to 25 lbs. when required