Customer Service Rep - SWING SHIFT

Atlas Staffing, Inc.; Spokane Valley (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Employee assistance programs

Injury medical options

Paid sick leave

Job summary

Atlas Staffing is hiring a Customer Service Representative for a manufacturing company in Spokane, WA. You will support customers across phone, email, social media, and in-person showroom interactions, delivering professional service and product guidance.

The role requires strong communication skills, the ability to learn technical product information, and the capacity to manage multiple tasks while maintaining a high level of customer satisfaction.

Qualifications

• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to type quickly and accurately.
• Comfortable assisting customers across phone, email, social media, and in person.
• Familiarity with common helpdesk tools (Meta Business Suite, Gmail, Gorgias) is a plus.
• Strong computer skills and quick learner of new programs.
• Capable of handling multiple interactions with good time management.
• Professional, courteous, and confident communication style.

Responsibilities

• Provide customer service across social media, phone, email, and showroom.
• Respond promptly and professionally to inquiries.
• Answer inbound calls and manage customer correspondence.
• Assist customers with purchases and product questions in the showroom.
• Learn company products and accessories to answer questions accurately.
• Monitor and respond to customer reviews on platforms.
• Maintain an organized and efficient workspace.
• Open/close the facility and secure equipment, displays, and lights.
• Provide solution-focused service when resolving concerns.
• Assist with special projects and other duties as assigned.

Skills

Customer service

Communication

Typing speed

Multichannel support

Problem solving

Fast learner

Time management

Professional demeanor

Tools

Meta Business Suite

Gmail

Gorgias

Job description

Customer Service Representative - Swing Shift

Atlas Staffing is hiring a Customer Service Representative for a manufacturing company in Spokane, WA. This is a full-time position supporting customers across multiple platforms, including phone, email, social media, and in-person showroom interactions.

This role is ideal for someone with strong communication and computer skills who is comfortable learning technical products and providing knowledgeable, professional customer service.

Pay: $20.00-$22.00/hr
Schedule: Sunday-Thursday, 1:30 PM-10:00 PM
Schedule Flexibility: Start/end time may be adjusted by up to one hour
Hours: 40 hours per week

Responsibilities

• Provide customer service and engagement across social media platforms including Facebook, Instagram, Amazon, and others
• Respond promptly and professionally to customer questions through phone, email, and social media
• Answer inbound calls and manage customer correspondence
• Assist customers with purchases, product questions, and demonstrations in the showroom
• Learn company products and accessories to accurately answer customer questions
• Monitor and respond to customer reviews through platforms such as Judge.me
• Maintain a clean, organized, and efficient workspace
• Assist with opening and closing the facility, including securing equipment, displays, and lights
• Provide professional and solution-focused service when resolving customer questions or concerns
• Assist with special projects and additional duties as assigned

Qualifications

• Previous customer service experience preferred
• Strong written and verbal communication skills
• Strong typing skills with a high level of speed and accuracy
• Comfortable communicating with customers by phone, email, social media, and in person
• Experience with Meta Business Suite, Gmail, Gorgias, or similar platforms preferred
• Strong computer skills and ability to learn new programs
• Excellent time management and ability to handle multiple customer interactions and tasks
• Professional, courteous, and confident communication style
• Self-motivated with strong problem-solving skills
• Ability and willingness to learn technical product information
• Familiarity with firearm safety terminology or interest in the 2A community is a plus
• Ability to stand for extended periods as needed
• Ability to occasionally lift up to 25 lbs

Why Choose Atlas Staffing?

Atlas Staffing is an employment agency that offers great benefits for our temporary and temp-to-hire staffing associates. Beyond the paid sick leave and medical benefits that many of our positions entail, we also have a recruiting staff thatisready to find the type of work YOU are interested in.

Atlas Staffing is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.

Benefits

• Preventative medical benefits for you and your family
• Employee assistance programs available
• Injury medical options available for you and your family
• Paid Sick Time in accordance with your state