Customer Service Rep/Sales (Paint Specialist)

PGW Auto Glass, LLC.; Minot (ND); In loco; USD 30.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off (PTO)

Paid holidays

401(k) retirement plan

Parental leave

Descrizione del lavoro

PGW Auto Glass, LLC. is seeking a customer-focused team member to support distribution centers and customers with accurate documentation, information, and services.

The role involves in-person and phone-based interactions, assisting with paint-related inquiries, and ensuring smooth communication across channels. Ideal candidates will have a background in Automotive Paint, PPE, and related equipment, with strong written and verbal communication skills and the ability to handle interruptions while

Competenze

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Ability to work under frequent interruptions and attention to detail.

Mansioni

• Assist with customer paint orders, look up formulas, and mix the paint.
• Assist paint customers at their location in over the counter with questions and equipment needs
• Handle phone and emails from customers pertaining to price quotes
• Call center functions to provide quality customer service
• Ensure the company maintains constant communication with customers.
• Knowledge of product inventory, including data entry, cancellations, credits, invoicing, and customer service inquiries.

Conoscenze

Customer service

Call center

Bi-lingual (English/Spanish)

Formazione

High School or equivalent

2+ years college

Descrizione del lavoro

In this position, you will communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services. Also, handle customers via phone calls or walk-in over-the-counter sales, and assist with paint customers at there location or in store. Must have experience with Automotive Paint, PPE, and paint equipment.

Essential Job Duties

• Assist with customer paint orders, look up formulas, and mix the paint based on the formula.
• Assist our paint customers at their location in over the counter with questions and equipment needs
• Handle phone and emails from customers pertaining to price quotes
• Call center functions to provide quality customer service
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory, which may include, data entry, cancellations, credits, invoicing, and/or customer service inquiries.
• Generate sales/buys from online leads
• May require an understanding of eBay and eCommerce sites
• Assume other duties as assigned.

Basic Qualifications

• Education & Experience: High School or equivalent
• Extensive knowledge with Automotive Paint, PBE and Equipment

Preferred Qualifications

• Call Center Customer service experience
• Bi-Lingual, English & Spanish.
• 2+ years of college.

Knowledge/Skills/Abilities

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a

computer, keyboard, and mouse frequently.

• The employee must occasionally lift and/or move up to 50 pounds.

Benefits And Compensation

• Comprehensive health, dental, vision, and disability coverage options.
• Employer-provided life insurance and long-term disability benefits.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Parental leave and support continuing education.

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