Counter Associate

FAMIS Inc.; Zeeland (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekends off

Weekday 8am-5pm

401(k) match

Benefits package

Medical/Dental/Vision

Life & disability insurance

Paid time off

Career advancement

Job summary

PSE Group is seeking a Counter Associate/Representative to perform customer service in a store environment, selling products to walk-in customers and proactively assisting preferred end-user customers. Heavy focus on automotive and specialty coatings.

Responsibilities include taking phone orders, counter sales, mixing paint, inventory management, and supporting the outside sales team, with a commitment to accurate records and professional service.

Qualifications

• High School Diploma/GED required.
• 1+ year of Customer Service, Inside Sales, or Counter Sales preferred.
• Ability to lift at least 50 lbs.
• Clean driving record and valid license.

Responsibilities

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments.
• Performs counter sales serving in-store customers.
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided).
• Reconciles inventory and stocks merchandise in store.
• Provides sales support to outside sales team.
• Maintains customer records and files, including accurate account setup and pricing.
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas.
• Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed.
• Conducts self in professional manner to ensure customers’ quality and service expectations are met.
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.
• Full knowledge to perform duties of other role functions as assigned.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders.
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations

Skills

Customer service

Counter sales

Phone orders

Team player

Education

High School Diploma/GED

Job description

Description

COUNTER ASSOCIATE

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!

Why Work for PSE GROUP?

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program
• A great work environment with career advancement opportunities!

PSE Group is seeking a Counter Associate/Representative. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

Job Duties:

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
• Performs counter sales serving in-store customers
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
• Reconciles inventory and stocks merchandise in store
• Provides sales support to outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
• Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed
• Conducts self in professional manner to ensure customers’ quality and service expectations are met
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers

Additional Duties:

• Full knowledge to perform duties of other role functions as assigned
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations

Requirements

Qualifications:

• High School Diploma/GED required
• 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
• Team player with great customer service skills
• Clean driving record and valid license
• Ability to lift at least 50 lbs.
• Tolerable to the smell of paint
• Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring process.

We are and Equal Opportunity/  Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.