Customer Service Rep/PT Tech - New Heights

St. Tammany Parish Hospital; Folsom (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

St. Tammany Health System is seeking a front desk/administrative support role for the outpatient rehab department. You will create a positive first impression for patients and families, greet and direct visitors, and help coordinate therapy services.

The role involves scheduling patients, obtaining insurance authorizations, and maintaining accurate patient records. Strong communication and computer skills are essential for daily clerical tasks and coordinating with the therapy team.

Qualifications

• High school diploma required.
• Proficient in Word, Excel and Outlook.
• Experience with EPIC is a plus.

Responsibilities

• Greet and direct patients and visitors to the treating Therapist or Therapist Assistant.
• Schedule patients for Therapy and manage intake.
• Maintain lobby appearance and answer phones.
• Record patient information and manage insurance documents.

Skills

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

EPIC

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40

M-F 8-430

Summary of the Job:

Create a positive first impression for all patients, family members, guests to the outpatient rehab department by providing excellent and efficient customer service. Ensures patients are greeted and directed appropriately to the treating Therapist or Therapist Assistant. Confirms the patient has all that is necessary for the service to be accomplished so that a delay is not experienced. Serves as a representative of our facility to the public personally, as well as over the telephone. Maintains the wait screen so that patients are received in the appropriate order. Maintains the appearance of the lobby and notifies appropriate departments when an area needs attention. Records patient information. Copies insurance cards. Submits copies of face sheet to the HIM department and Business Office. Answers telephone calls in a timely manner. Ensure messages are distributed. Ensures that orders for evaluations are obtained. Schedules patients for Therapy. Attains insurance authorization.

Administers therapy treatments to patients, working under direction of and as assistant to Therapist and/or Therapist Assistant. Supervises patients in their performance of active therapeutic exercises as per direction of Therapist and/or Therapist Assistant. Administers heat, sound, and electrical modality treatments, such as ultrasound, electrical stimulation, and hot and cold packs. Administers traction to relieve neck and back pain, using intermittent and static traction equipment. Instructs, motivates, and assists patients to learn and improve functional activities, such as pre-ambulation, transfer, ambulation, and daily-living activities. Observes patients during treatments and compiles and evaluates data on patients’ responses to treatments and progress and reports orally to Therapist. Confers with members of therapy staff and other health team members, individually and in conference, to exchange, discuss, and evaluate patient information for planning, modifying, and coordinating treatment programs. Performs clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms. May measure vital signs to determine effects of specific treatments or to assist the Therapist and/or Therapist Assistant to compile data for patient evaluations. Administers pre-employment post-offer testing to STHS employees under the direction and supervision of a Therapist.

Minimum Qualifications:

Excellent written and verbal communication skills are required. High school diploma required. Required computer skills include: Proficient/master performer in all Microsoft Office products, specifically Word, Excel, and Outlook. Experience with EPIC, a plus.

Physical Demands:
Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 10 pounds is required.
Physical Effort required:

Constant (67%-100%) –talking, hearing, seeing
Frequently (34%-66%) -
Occasionally (1%-33%) –carrying, balancing, stooping, crouching, reaching

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.