Customer Service Rep/PT Tech - New Heights

St. Tammany Parish Hospital; Lincoln (NE); On-site; USD 42,000 - 52,000; Full time

Job summary

St. Tammany Health System in Covington, LA seeks a Front Desk / Rehab Department Assistant to create a welcoming first impression and support therapists in outpatient rehab services.

The role involves clerical duties, patient scheduling, insurance processing, and basic clinical assistance under therapist direction. Strong communication and computer skills are essential in this patient-centered environment.

Qualifications

• Excellent written and verbal communication skills required.
• High school diploma required.
• Proficient in Microsoft Office products; EPIC experience a plus.

Responsibilities

• Greet and direct patients to the Therapist or Therapist Assistant.
• Record patient information and copy insurance cards.
• Submit face sheets to HIM and Business Office; answer phones and distribute messages.
• Schedule patients for therapy and obtain insurance authorization.
• Administer therapeutic modalities under supervision and assist with exercises as directed by therapists.
• Observe patient responses and communicate progress to therapy staff.

Skills

Communication

Microsoft Office

Verify insurance information

Education

High school diploma

Tools

EPIC

Word

Excel

Outlook

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40 M-F 8-4:30

Summary of the Job

• Create a positive first impression for all patients, family members, guests to the outpatient rehab department by providing excellent and efficient customer service.
• Ensures patients are greeted and directed appropriately to the treating Therapist or Therapist Assistant.
• Confirms the patient has all that is necessary for the service to be accomplished so that a delay is not experienced.
• Serves as a representative of our facility to the public personally, as well as over the telephone.
• Maintains the wait screen so that patients are received in the appropriate order.
• Maintains the appearance of the lobby and notifies appropriate departments when an area needs attention.
• Records patient information.
• Copies insurance cards.
• Submits copies of face sheet to the HIM department and Business Office.
• Answers telephone calls in a timely manner.
• Ensure messages are distributed.
• Ensures that orders for evaluations are obtained.
• Schedules patients for Therapy.
• Attains insurance authorization.
• Administers therapy treatments to patients, working under direction of and as assistant to Therapist and/or Therapist Assistant.
• Supervises patients in their performance of active therapeutic exercises as per direction of Therapist or Therapist Assistant.
• Administers heat, sound, and electrical modality treatments, such as ultrasound, electrical stimulation, and hot and cold packs.
• Administers traction to relieve neck and back pain, using intermittent and static traction equipment.
• Instructs, motivates, and assists patients to learn and improve functional activities, such as pre-ambulation, transfer, ambulation, and daily-living activities.
• Observes patients during treatments and compiles and evaluates data on patients' responses to treatments and progress and reports orally to Therapist.
• Confers with members of therapy staff and other health team members, individually and in conference, to exchange, discuss, and evaluate patient information for planning, modifying, and coordinating treatment programs.
• Performs clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.
• May measure vital signs to determine effects of specific treatments or to assist the Therapist and/or Therapist Assistant to compile data for patient evaluations.
• Administers pre-employment post-offer testing to STHS employees under the direction and supervision of a Therapist.

Minimum Qualifications

• Excellent written and verbal communication skills are required.
• High school diploma required.
• Required computer skills include: Proficient/master performer in all Microsoft Office products, specifically Word, Excel, and Outlook. Experience with EPIC, a plus.

Physical Demands

• Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time.
• Lifting at least 10 pounds is required.
• Physical Effort required: Constant (67%-100%) –talking, hearing, seeing Frequently (34%-66%) - Occasionally (1%-33%) –carrying, balancing, stooping, crouching, reaching

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.

St. Tammany Health System is a full-service acute care facility that delivers today’s life-improving procedures with the latest technology, highest quality and the utmost care to area residents.

From wellness and prevention to diagnosis, treatment, rehabilitation and recovery, the St. Tammany Health System delivers the very latest technology, the most accomplished specialists and highly personalized, caring staff to ensure patients and their families receive world-class healthcare close to home.

St. Tammany Health System is an independent service district in a clinically integrated partnership with Ochsner Health System. Together, the two organizations focus on aligning their healthcare offerings to best serve patients and families in west St. Tammany Parish and surrounding areas.