Customer Service Rep OMS

Onealmfgservices; Houston (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays

Paid Community Service Day

Company Paid Life Insurance

Company Paid Short-Term Disability

Company Paid Long-Term Disability

Tuition Reimbursement

Wellness Programs

Employee Assistance Program

Job summary

O’Neal Manufacturing Services (OMS) is hiring for a customer support role in Houston, TX. You will handle multi‑channel customer inquiries, assist with E‑Commerce reporting, and support the sales team in expediting orders to ensure timely shipments.

The ideal candidate will have MS Office proficiency, ERP exposure, strong organization, and a bilingual English/Spanish skill set. Relevant degree or experience is required; this position offers competitive benefits and growth opportunities.

Qualifications

• Proficient in MS Excel, MS Word, MS Outlook.
• Experience with ERP system, preferred.
• Able to work in a high-paced environment.
• Strong organizational skills and attention to detail.
• 2- or 4-year degree, or equivalent experience, required.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provide customer support via web chat, phone and/or email.
• Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
• Assist sales representatives in expediting and follow‑up of orders.
• Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
• Provide support to the sales staff in its effort to give customers the best possible quality and service.
• Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.
• Review receiving reports to ensure accuracy.
• Build loads.
• Print and file bill of lading (BOL) and shipping documents.
• Enter in scrap orders.
• Entering information into customer portals, as necessary.
• Looking for orders to ensure they ship on time.

Skills

MS Excel

MS Word

MS Outlook

Bilingual English/Spanish

Education

2- or 4-year degree or equivalent experience

Tools

ERP system

Job description

• Provide customer support via web chat, phone and/or email.
• Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
• Assist sales representatives in expediting and follow‑up of orders.
• Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
• Provide support to the sales staff in its effort to give customers the best possible quality and service.
• Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.
• Review receiving reports to ensure accuracy.
• Build loads.
• Print and file bill of lading (BOL) and shipping documents.
• Enter in scrap orders.
• Entering information into customer portals, as necessary.
• Looking for orders to ensure they ship on time.

Shift

Skills and Qualifications

• Proficient in MS Excel, MS Word, MS Outlook.
• Experience with ERP system, preferred.
• Able to work in a high‑paced environment.
• Strong organizational skills and attention to detail.
• 2- or 4-year degree, or equivalent experience, required.
• Bilingual in English and Spanish preferred.
• Medical, Dental and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays
• Paid Community Service Day
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Company Paid Long-Term Disability
• Tuition Reimbursement
• Wellness Programs
• Employee Assistance Program

About Us

At O’Neal Manufacturing Services (OMS), we build things! As an O’Neal Industries affiliate company, we are a leader in the fabrication of steel and metal products that shape the world in which we live. Our culture is driven by honesty, integrity and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be part of a dynamic company to build your career, visit onealmfg.com/careers to learn more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.