Customer Service Specialist

FPC International, Inc.; Spring Lake (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

Noble Company, a subsidiary of FPC International, Inc., is hiring a customer-focused Customer Service Representative to support customers and internal teams in a fast-paced manufacturing environment.

The role emphasizes handling inquiries, processing orders, maintaining records, and delivering exceptional service via phone and email. Strong Excel skills, detail orientation, and problem-solving abilities are essential.

Qualifications

• Minimum 2–4 years of customer service experience
• Advanced Excel skills for data manipulation and reporting
• Experience with ERP systems preferred
• Excellent phone and email communication skills
• Strong analytical and problem-solving abilities
• High attention to detail and organizational skills

Responsibilities

• Respond to customer inquiries about product information, pricing, availability, and order status by phone and email
• Process and monitor orders to ensure accuracy and timely fulfillment
• Maintain customer account records and documentation
• Resolve customer concerns and coordinate with internal departments
• Provide professional, courteous, and responsive customer service
• Prepare reports, correspondence, and business documents
• Create, maintain, and manipulate spreadsheets using Microsoft Excel
• Support online order processing, acknowledgments, and invoicing activities
• Assist with administrative projects and cross-functional initiatives
• Analyze information and develop practical solutions for customers and operations

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Excel

ERP system

Job description

About the Role

Noble Company, a subsidiary of FPC International, Inc., is seeking a customer-focused Customer Service Representative to support our customers and internal teams. This role is responsible for managing customer inquiries, processing orders, maintaining customer information, and delivering exceptional service through professional phone and email communication. The ideal candidate is detail-oriented, proficient in Excel, and enjoys solving problems in a fast-paced manufacturing environment.

Job Details

Description

Noble Company, a subsidiary of FPC International, Inc., is seeking a customer-focused Customer Service Representative to support our customers and internal teams. This role is responsible for managing customer inquiries, processing orders, maintaining customer information, and delivering exceptional service through professional phone and email communication. The ideal candidate is detail-oriented, proficient in Excel, and enjoys solving problems in a fast-paced manufacturing environment.

What You'll Do

• Respond to customer inquiries regarding product information, pricing, availability, and order status via phone and email
• Process and monitor customer orders to ensure accuracy and timely fulfillment
• Maintain customer account records, notes, and documentation
• Resolve customer concerns and coordinate with internal departments to address issues
• Provide professional, courteous, and responsive customer service
• Prepare reports, correspondence, and other business documents
• Create, maintain, and manipulate spreadsheets and data using Microsoft Excel
• Support online order processing, acknowledgments, and invoicing activities
• Assist with administrative projects and cross-functional initiatives
• Analyze information and develop practical solutions to customer and operational

What We're Looking For

• High school diploma or GED required
• 2-4 years of customer service experience preferred
• Manufacturing and ERP system experience preferred
• Excellent phone presence and professional email communication skills
• Advanced proficiency with Microsoft Office, particularly Excel for data manipulation and reporting
• Strong analytical and problem-solving abilities
• Excellent customer service, communication, and active listening skills
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities and meet deadlines

Why Join Noble Company?

• Entrepreneurial, team-focused culture where your ideas make an impact
• Strong work-life balance and collaborative environment
• Opportunities for growth and skill development
• Competitive compensation and comprehensive benefits package