Customer Service Rep. in Emory

Austin Bank; Emory (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Austin Bank is seeking a customer service professional to greet customers and provide superior service while adhering to banking regulations and internal policies.

You will build relationships, support the branch team, stay informed through communications, and participate in ongoing training to uphold ethics and confidentiality.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, especially BSA and CIP.
• Exhibits superior customer service as an Austin Bank team member and builds relationships to meet banking needs.
• Promotes a loyal relationship between the customer and Austin Bank.
• Participates in developing a teamwork atmosphere by attending meetings and collaborating with coworkers.
• Keeps abreast of company communications and participates in appropriate channels.
• Develop personal skills through ongoing training as provided by the company.
• Upholds and safeguards the organization's values relating to ethics, integrity, and confidentiality.

Job description

Includes the following: Other duties may be assigned.

• Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
• Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.
• Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters.
• Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
• Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
• Greets customers and provides superior customer service.

Austin Bank Job CUSTO002764 by eQuest