Relationship Manager in Willis

Austin Bank; Willis, Northern (TX, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Austin Bank is seeking a banking professional in Willis, Texas, to support loan origination and customer service. You will assess borrower information, ensure compliance with BSA and CIP, and help maintain loan portfolios with accuracy and confidentiality.

The role emphasizes strong customer service, teamwork, and ongoing professional growth within a community-focused bank environment.

Qualifications

• Regulatory compliance knowledge (BSA, CIP) applicable to loan functions.
• Strong customer service and relationship-building abilities.
• Ability to work in a team and meet department objectives.
• Commitment to professional communication and confidentiality.
• Willingness to pursue ongoing training and development.

Responsibilities

• Greet customers and provide superior service.
• Interview applicants and collect required loan information.
• Analyze financial status and credit for loan feasibility.
• Assist with loan approvals within policy limits or escalate as needed.
• Develop business through calls, networking with title companies and real estate offices.
• Process loan data entries and prepare monthly reports.

Skills

Customer Service

Computer Skills

Education

Bachelor's or better

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:Includes the following:

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcementsand company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters.

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Uphold and safeguard the organizations values particularly relating to ethics, integrity,and confidentiality both internally and externally.

Greets customers and provides superior customer service.

Interviews applicant and requests specified information for loan applications. Pulls credit files and credit reports.

Analyzes applicant financial status, credit, and property evaluations to determine feasibility of granting loans.

Ensures loan agreements are complete and accurate according to policy.

Corresponds with or interviews applicant or creditors to resolve questions regarding application information.

Approves loan within specified limits or refers to loan committee for approval and/or prepares and sends out denials.

Confers with underwriter regarding lending applications.

Calls on potential or existing customers to develop new business or retain existing business. Networks with title companies, real estate offices.

Works past due accounts in attempt to collect funds.

Analyzes potential loan markets to develop prospects for loans.

Participates with and assists senior loan officers on larger loans.

Provides customers with routine platform services, such as approving checks for cashing or handling customer problems. Provides exceptional customer service.

Greets customers and answers questions.

Answers telephone calls taking messages, forwarding calls or providing assistance to customers.

Performs property inspections and collateral assessment.

Inputs loan information on the system and completes entries. Inputs UCC filings.

Prepares monthly reports.

Reviews for accuracy loans already booked on the system.

Maintains/reviews VSI insurance and ticklers.

Maintains established department and Bank policies, procedures, objectives and quality assurance.

Enhances professional growth and development through participation in educational programs, current literature, community involvement and in-service meetings, etc.

Uses professionalism, courtesy and tact in working with Bank personnel.

Reports to work regularly and promptly.

Maintains confidentiality at all times.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTERSKILLS

Novice

CUSTOMER SERVICE

Advanced

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.