CUSTOMER SERVICE REP II - SSC

Mohawk Industries; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative II to join our TEAM. You will provide support to walk-in customers, answer inquiries, provide samples, and complete sales transactions, ensuring accurate order entry and timely responses.

In this fast-paced role, you will coordinate with internal teams to address inquiries, manage pricing, stock checks, and transportation, and contribute to exceptional service levels for our customers.

Qualifications

• High School Diploma or GED required.
• 3+ years of call center or customer service experience.
• Textile industry knowledge preferred.
• Focus on customer account management preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Enter and track customer orders; respond to inquiries.
• Provide product information, pricing, stock checks, and order status.
• Coordinate transportation and delivery with internal teams.
• Prepare reports and process faxes.
• Assist with special projects as required.

Skills

Oral communication

Written communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function and Scope

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Competencies

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills is required.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Must have a moderate level of computer skills in Word and Excel.
• Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
• Ability to work in a fast-paced environment.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.

Benefits Examples

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.