Customer Service Rep II

Hillman; United States; Remote; Full time

Job summary

A leading company in customer experience seeks a Customer Service Rep II to enhance the delivery of support and information about products. Your role will involve training associates, maintaining operational knowledge, and ensuring customer satisfaction while working in an office environment with occasional shop exposure.

Qualifications

• High School diploma or GED required, college degree preferred.
• At least one year customer service experience is preferred.
• General knowledge of hardware industry, Distribution or Retail preferred.

Responsibilities

• Aids in providing information on products to the department.
• Trains new associates in customer service.
• Maintains knowledge of department procedures.

Skills

Strong Skills in Microsoft Office

Interpersonal Skills

Problem Solving

Communication Skills

Education

High School diploma or GED equivalent

College degree (preferred)

Job description

Customer Service Rep II Virtual Req #4749 Wednesday, June 25, 2025

Job Summary

Performs the regular functions of a Customer Service Rep, aids in providing the flow of information on new and existing products to the department, and trains associates (including new hires) as necessary.

Essential Job Functions *

• Maintains current knowledge of department operating procedures and updates assigned technical product information.
• Continually strives for a higher level of service and customer/department satisfaction.
• Participates in departmental improvement teams.
• Attends meetings based on related assignments and responsibilities
• Assists in the training of new and existing associates in the department.
• Makes recommendations regarding follow up procedures and implementation.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High School diploma or GED equivalent is required, College degree and at least one year customer service experience preferred.
  
  

Competencies – Knowledge, Skills and Abilities

• Strong Skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
• General knowledge of hardware industry, Distribution or Retail is preferred
• Excellent interpersonal, problem solving and communication skills; Able to work with a variety of personalities and maintain composure under stressful conditions.

Operational Equipment

• N/A

Work Environment and Physical Demands

Work Environment

Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office: Sedentary.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Other details

• Job Family Customer Experience
• Job Function CX: Customer Service
• Pay Type Hourly
• Hiring Rate $18.00

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