Customer Service Rep II

USA MOT Motion Industries, Inc.; Dayton (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries seeks a Customer Service Representative II in the Dayton, OH area to handle quotes, order entry, and customer inquiries. The role supports relationship-building with customers, coordinates inventory, and expedites backorders to maintain service levels.

Candidates should have 3–5 years of related experience, a high school diploma or GED, and strong communication and negotiation skills. The position emphasizes reliability, multi-tasking, and basic product knowledge while working

Qualifications

• High school diploma or GED plus 3–5 years experience in customer service.
• Strong written and verbal communication and negotiation skills.
• Ability to multi-task, manage time, and use computer systems efficiently.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or walk-in; negotiates within parameters.
• Builds relationships to drive repeat business and supports process improvements.
• Determines shipping methods, expediting backorders and coordinating inventory.
• Assists less experienced reps and handles special customer(s) as needed.

Skills

Reliability

Communication

Multi-tasking

Negotiation

Computer skills

Education

High school diploma or GED

Tools

ERP system

Job description

SUMMARY

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May support specific customer(s). Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.