Customer Service Representative II

Motion Industries (MOT); Appleton (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Vacation pay

Sick leave

Job summary

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, provide quotes, and handle order entry across phone, fax, email, and walk-in channels.

Responsibilities include negotiating prices within approved parameters, maintaining inventory levels, and expediting backorders. You may mentor less experienced staff and support specific customers as needed.

Qualifications

• The role requires reliability, organization, and attention to detail.
• Strong communication, written and verbal, and listening skills are essential.
• Ability to multi-task and manage time effectively; basic product knowledge is expected.

Responsibilities

• Respond to customer inquiries, provide quotes, and process orders via multiple channels.
• Place orders by phone, fax, email, or in person; negotiate pricing within parameters.
• Maintain appropriate inventory levels and expedite backorders when needed.
• Support other reps and help drive process improvements to boost customer satisfaction.
• Assist with returns and route issues, ensuring accurate order entry and shipment coordination.

Skills

Attention to detail

Multi-tasking

Communication skills

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May support specific customer(s). Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.