CUSTOMER SERVICE REP I

City of Nampa; Nampa (ID); On-site; USD 18,000 - 25,000; Part time

Job summary

City of Nampa is seeking a part-time Customer Service Rep I to support the Harward Recreation Center. The role involves greeting customers, handling inquiries, and processing registrations and payments in a busy office setting.

The ideal candidate has a High School diploma or GED with 1+ years of clerical or customer service experience. Evening hours are required (Mon-Fri, 3:30pm–7:00pm), and CPR/First Aid is preferred.

Qualifications

• 1+ years of clerical or customer service experience.
• Ability to operate a computer and learn new software quickly.
• First Aid and CPR certification preferred.

Responsibilities

• Answer telephone calls and greet customers; provide information or redirect to appropriate department.
• Register patrons for programs and manage payments; balance till end of shift.
• Prepare correspondence and maintain records; assist with data entry and filing.
• Provide information and guidance to staff and public; uphold City policies.

Skills

Customer service

Telephone etiquette

Data entry

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Customer Service Rep I

Hiring Salary Range: $15.25/hour

Department: Harward Recreation Center

Reports to (Role): Business Manager II

Job Status: Part-Time

FLSA Status: Non-Exempt

Benefits Eligible: No

PERSI Eligible: No

Travel Required: None

Position(s) Supervised: None

Schedule: Monday - Friday 3:30pm - 7:00pm

*This position does not qualify for Visa Sponsorship.

POSITION SUMMARY

The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public. The principal duties of this class are performed in a general office environment.

ESSENTIAL FUNCTIONS

• Answers department telephone calls receive and greets customers to the City, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel.
• Register patrons for programs and activities offered by the department. Take money and balance till at the end of the shift.
• Prepares correspondence, lists, and other documents on the computer.
• Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested.
• Assumes responsibility for other duties as required or assigned.
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.

ADDITIONAL FUNCTIONS

• Answer incoming customer inquiries.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.

REQUIRED EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS

• High School Graduate or General Education Degree (GED) required.
• 1 plus years of experience in Clerical/Customer Service Or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
• First Aid and CPR certification preferred.
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Some knowledge of the department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government.
• Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.
• Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies.
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
• Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

WORK ENVIRONMENT

The principal duties of this class are performed in a general office environment.

REASONABLE ACCOMMODATION STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. A reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

EEO STATEMENT

The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws.

DISCLAIMER

The City has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform, as the City may deem appropriate.

This position may be extended, or it may close before the closing date.