Customer Service Rep - Full Time - Oshkosh

Bank-First; Oshkosh (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Bank First in Oshkosh, WI, is seeking a Customer Service Representative to be the face of the bank, handling teller transactions, opening and maintaining accounts, and delivering exceptional service with professionalism and care.

You will assist guests with account research, fraud concerns, and debit card requests while following bank policies and regulatory requirements. A high school diploma is required.

Qualifications

• High school diploma or equivalent.
• Customer service experience required; cash handling preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational skills.

Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs, IRAs).
• Process teller transactions and balance your cash drawer accurately.
• Update customer information and assist with account research.
• Help guests with fraud or unauthorized transactions.
• Manage debit card requests and safe deposit box services.
• Prepare wire transfer documents.
• Follow bank policies and federal regulations.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Banking software

Job description

Job DetailsJob Location: Bank First Oshkosh - Oshkosh, WI 54903

Why Work at Bank First

At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You’ll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Customer Service Representative (CSR)

As a CSR, you’re the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals. You’ll handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care.

Key Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)
• Process teller transactions and balance your cash drawer accurately
• Update customer information and assist with account research
• Help guests with fraud or unauthorized transactions
• Manage debit card requests and safe deposit box services
• Prepare wire transfer documents
• Follow bank policies and federal regulations

QualificationsWhat We’re Looking For

• High school diploma or equivalent
• Customer service experience required; cash handling preferred
• Strong communication and interpersonal skills
• Proficiency in Microsoft Word and Excel
• Excellent organizational skills

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.