Customer Service Rep - French Speaker - Call Center

AECOM; Miami (FL); On-site; Full time

Job summary

AECOM is seeking a Customer Experience Representative in Miami, Florida. This role focuses on delivering exceptional customer support, particularly for bilingual French (Canadian dialect) and English speakers. With a starting rate of $18 per hour, team members will engage with customers to provide resolutions to inquiries and enhance overall service experience. Applicants need a high school diploma and at least two years in a technical support role.

Benefits

Medical, dental, and vision coverage

Life insurance

Retirement plan

Employee assistance programs

Company discounts

Paid holidays and sick days

Qualifications

• Two years in a Technical Customer Service Call Center required.
• Knowledge of CRM systems for case management.
• Ability to communicate effectively in both English and French.

Responsibilities

• Identify and clarify customer needs for resolution support.
• Create case records for calls and emails, manage history.
• Be cross trained in other departmental areas.

Skills

Customer service

Problem solving

Communication

Analytical skills

Education

High school diploma or equivalent

Associate’s degree in information technology, Computer Science, or a related field

Tools

Service Now

TalkDesk

Job description

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

**IMMEDIATE NEED for Bilingual French (Canadian dialect)/English Speaking Representatives f** **or Call Center.**

**Starting Rate at** **$18.00 per hour** **for bilingual French speaking representatives.**

**Remote Work possible after successfully completing training.**

**Two (2) years of experience in a technical support role required.**

**RESPONSIBILITIES:**

+ Identify customers' needs, clarify information, provide direct support or guidance toward to resolution

+ Tackle a variety of problems in technical systems with skill and accuracy

+ Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level

+ Willingness and Ability to be cross trained in other areas of the department

+ Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

**QUALIFICATIONS (MUST HAVE):**

+ High school diploma or equivalent

+ Minimum of two (2) years of work experience in a Technical Customer Service Call Center

+ Stable work history must demonstrate each of the following:

+ Strong understanding of customer service and customer relations

+ Highly motivation and strong desire to learn

+ Ability to exercise good judgment and decision-making

+ Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems

+ Effective written and oral communication skills

+ Able to assess and evaluate situations effectively

+ Skilled in identifying critical issues quickly and accurately

+ Able to write informatively, clearly, and accurately

+ Problem solving and analytical skills

+ Ability to work in a team environment

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ Experience in a technical support role, or other technical experience

+ Associate’s degree in information technology, Computer Science, or a related field

+ Basic understanding of software/hardware troubleshooting

+ Experience in Service Now and TalkDesk

+ Experience in retail cash offices

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**Job ID:** 2025-1390835-5

**Location:** United States-Florida-Miami

**Job Category:** Administrative