Customer Service Rep/Expediter (06247) - 6545 Gunpark Dr

Dominos; Boulder (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Domino's is seeking a friendly customer service representative in Boulder to handle inquiries by phone, email, and in person, process orders accurately, and provide proactive updates on delays.

You will collaborate to resolve issues, identify upsell opportunities, and contribute to improving service processes in a fast-paced, team-oriented environment. Prioritizes customer satisfaction and efficiency.

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and typing.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of expediting processes is beneficial.
• Empathetic and patient demeanor when dealing with customer concerns.
• Ability to work well in a team-oriented environment.
• Flexibility to adapt to changing priorities and customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with a friendly and supportive demeanor
• Process customer orders accurately and efficiently, ensuring all details are correctly captured
• Expedite orders
• Collaborate to resolve customer issues and expedite solutions
• Provide proactive updates to customers regarding their orders and any potential delays
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Contribute to the continuous improvement of customer service processes and procedures

Skills

Customer service experience

Excellent verbal and written comms

Problem-solving and detail

Computer skills and typing

Multitasking in fast-paced environment

Expediting knowledge beneficial

Empathetic and patient demeanor

Team-oriented

Adaptability to priorities

Job description

Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.

Job Description

• Respond to customer inquiries via phone, email, and in-person with a friendly and supportive demeanor
• Process customer orders accurately and efficiently, ensuring all details are correctly captured
• Expedite orders
• Collaborate to resolve customer issues and expedite solutions
• Provide proactive updates to customers regarding their orders and any potential delays
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Contribute to the continuous improvement of customer service processes and procedures

Qualifications

• 1-2 years of customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer applications and typing
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of expediting processes is beneficial
• Empathetic and patient demeanor when dealing with customer concerns
• Ability to work well in a team-oriented environment
• Flexibility to adapt to changing priorities and customer needs

Additional Information

All your information will be kept confidential according to EEO guidelines.