Customer Service Rep. (CSR) - Bond

M & M FUELS, INC.; Elk Grove (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

M & M FUELS, INC. in Elk Grove, CA seeks a Sales Associate to greet customers, upsell fuel, car washes, snacks and prepared foods. You’ll help build loyalty and provide fast, friendly service across tobacco, beer, hot foods, bakery and more.

Responsibilities include handling cash, preparing reports, stocking shelves, maintaining a clean facility, and working a variety of shifts in a 7-day, 24-hour operation.

Qualifications

• Customer service skills required to greet and assist customers.
• Cash handling ability and basic math for transactions.
• Ability to communicate effectively with customers and team members.
• Ability to work in a fast-paced environment and multi-task across departments.

Responsibilities

• Greet customers with a smile and build loyalty.
• Upsell gasoline, car washes, tobacco, beer, hot food, bakery and candy.
• Handle cash transactions and balance at shift end.
• Maintain facility cleanliness and sanitation.
• Stock shelves and merchandise products across the store.
• Prepare fast food items following stated recipes and standards.
• Operate self-serve equipment and assist customers as needed.

Skills

Customer service

Cash handling

Communication

Fast-paced

Tools

POS system

Self-serve equipment

Job description

Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible to ensure a high degree of customer satisfaction. You are expected to sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers. Maintains facility, prepares and merchandises products to ensure a high degree of customer satisfaction.As part of the application please complete the following behavioral assessment by copying and pasting on a new web tab:https://assessment.predictiveindex.com/bo/CC07/SalesAssociate-BD_Jul2026_204554ESSENTIAL FUNCTIONS:Greet customer with a smile, eye contact, and hello.Build customer loyaltyUp sell and meet customers needsEnd customer transaction with a \"thank you, come again\"Responds to emergency situations and performs all required duties as indicated in the Hazard Communications Kit andInjury/Illness Prevention Manual.Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.Collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.Interacts positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.Communicate effectively and positively both face to face and using the phone. Understand written and oral instructions.Prepares fast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.Must adhere to company standards regarding sanitation, refrigeration and cooking;Responsible for all cash, merchandising and equipment at the facility during assigned shift.As necessary, instructs customers how to use self-serve equipment.Prepares required reports to account for all funds and products sold at the facility during assigned shift.Takes-inventory of items, counts ·money and balances reports in accordance with Company policy.Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.Stock all shelves, including walk-ins, with merchandise.Maintain time record each week to accurately indicate the hours personally worked.Maintains assigned \"PRIDE\" areas.Scope:CSR acts as primary contact with the customer. This business is a 7-day, 24-hour operation. Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service, receiving and stocking, ABC compliance, and preparation of a frequently changing menu of fast food (hot prepared foods, hot and cold beverages, frozen desserts).Working Conditions:Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes from walk-in cooler to normal store environment. Will work in proximity to oven and food warmer. Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.Physical requirements:Must have the ability to lift at least 25 pounds.Must be able to stand in a confined space for hours at a time.Must be able to work outside during all seasons (summer heat, winter cold and rain)Must be able to work in a fast paced environment while maintaining a high energy level.#INDWCON