Customer Service Rep, Clinical FT, Nights & Weekend (Remote, $15/hr)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare services is seeking customer service representatives to work remotely. This role involves answering calls, documenting information, and providing support to members. Candidates should have a high school diploma and experience in customer service, with opportunities for career advancement and a supportive work environment.

Benefits

Merit-based bonuses

Career advancement opportunities

Company-provided technology

Supportive work environment

Qualifications

• Minimum of one year of experience in customer service; inbound call center experience preferred.
• Basic computer skills required.
• Strong verbal communication skills and ability to maintain confidentiality.

Responsibilities

• Answer incoming calls in a professional and timely manner.
• Document all calls appropriately and attend weekly staff meetings.
• Look up member information and provide relevant details to callers.

Skills

Customer Service

Verbal Communication

Confidentiality

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $16/hour within the first year, plus merit-based bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely from home with company-provided technology
- Supportive and collaborative work environment
- Chance to make a positive impact on member health and satisfaction

What to Expect (Job Responsibilities):
- Answer incoming calls in a professional, accurate, timely, and courteous manner
- Record call information and ascertain the nature of each call
- Look up member information using proprietary systems and provide relevant details to callers
- Forward logs requiring further research to the appropriate department
- Document all calls appropriately and attend weekly staff meetings to foster teamwork

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of one year of experience performing customer service duties; inbound call center experience preferred
- Basic computer skills
- Strong verbal communication skills
- Ability to exercise strict confidentiality in all matters

How to Stand Out (Preferred Qualifications):
- Experience in a high-volume call center environment
- Demonstrated ability to analyze information and develop effective solutions
- Excellent listening and interpersonal communication skills
- Ability to effectively organize, prioritize, and manage time in a changing environment

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CallCenter

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."