Customer Service Rep, Clinical FT, Nights & Weekend (Remote, $15/hr)

American Specialty Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Service Representative to join their remote team. The role involves providing exceptional service to members, answering inquiries, and managing call logs. Candidates should have a high school diploma and at least one year of customer service experience. This position offers a starting pay of $15/hour with potential increases based on performance.

Qualifications

• At least one year of customer service experience; inbound call center experience preferred.
• Excellent verbal communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Answer incoming calls professionally and courteously.
• Document all calls appropriately.
• Meet or exceed established key job accountabilities.

Skills

Communication

Customer Service Orientation

Problem-Solving

Organization

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Basic Computer Skills

Job description

Join to apply for the Customer Service Rep, Clinical FT, Nights & Weekend (Remote, $15/hr) role at American Specialty Health

Description

American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing outstanding customer service nationwide for our specialty network programs. This role involves responding to customer inquiries and providing information about all aspects of the members’ association with ASH, supporting our mission to empower individuals to live healthier and longer lives.

Full-time employees: starting pay at $15/hour with potential to increase to $16/hour within the first year, plus merit-based increases. Additional bonuses are available based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months.

Seasonal and temporary workers: Starting pay at $15/hour.

Remote Worker Considerations

Selected candidates will be trained remotely and must be able to work from a designated home workspace with company-provided technology. Reliable internet connection (minimum 50 Mbps download and 10 Mbps upload) is required for participation in online meetings via video.

Responsibilities

1. Answer incoming calls professionally, accurately, and courteously.
2. Determine the nature of each call and record details in the Communication Log.
3. Use proprietary ASH systems to look up member information and provide assistance.
4. Forward logs needing further research to appropriate departments.
5. Transfer complex questions to relevant queues (claims, authorizations, etc.).
6. Utilize online resources to provide timely responses.
7. Manage call times and follow-up activities efficiently.
8. Meet or exceed established key job accountabilities.
9. Document all calls appropriately.
10. Participate in weekly staff meetings and team discussions.
11. Respond to requests from internal and external customers as needed.

Qualifications

1. High school diploma or equivalent.
2. At least one year of customer service experience; inbound call center experience preferred.
3. Basic computer skills.
4. Excellent verbal communication skills.

Core Competencies

1. Ability to interact positively and respectfully, maintaining cooperative relationships.
2. Strong customer service orientation to meet internal and external needs.
3. Excellent listening and interpersonal skills.
4. Effective organization, prioritization, and multitasking abilities.
5. Accuracy and productivity in a dynamic environment.
6. Problem-solving skills to analyze and resolve issues.
7. Strict confidentiality in all matters.

Mobility & Physical Requirements

Primarily sedentary; able to sit for long periods. Must be able to speak, see, hear, communicate effectively, and lift up to 10 lbs. Travel within the facility may be required.

Environmental Conditions

Work-from-home environment.

American Specialty Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics. For accommodations related to disabilities, contact our HR Department at [phone] x6702.