Customer Service Rep Cashier

Go Intellects Inc; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Washington. This role is pivotal in ensuring a positive customer experience, where you will address inquiries, resolve issues, and assist customers with their needs. With a focus on communication and problem-solving, you will engage with customers through various channels, providing timely and professional support. If you are passionate about customer service and enjoy working in a collaborative environment, this position offers a flexible schedule and the opportunity to make a significant impact on customer satisfaction.

Benefits

Competitive Salary

Flexible Schedule

Qualifications

• High School Diploma required; proficiency in Microsoft Office Suite is essential.
• Strong communication and organizational skills are a must.

Responsibilities

• Provide exceptional service to customers and resolve inquiries effectively.
• Process transactions and maintain knowledge of products and services.

Skills

Customer Service

Communication Skills

Problem-Solving

Microsoft Office Suite

Organizational Skills

Attention to Detail

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Benefits:

Competitive salary

Flexible schedule

Short Description:

Customer Service Representative - Cashier

Traffic and Adjudication

M-F 12:30p-5p

Complete Description:

The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

1. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
2. Assist customers with product information, order status, or any account-related issues.
3. Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
4. Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
5. Process transactions, returns, and exchanges according to agency guidelines.
6. Collaborate with other departments to address and resolve complex issues.
7. Provide feedback to management on recurring customer concerns and suggest improvements.
8. Stay informed about industry trends and best practices to enhance customer service quality.
9. Perform other duties as assigned to support the customer service team.

Education: High School Diploma

Qualifications:

1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
2. Strong organizational and multitasking abilities.
3. Excellent written and verbal communication skills.
4. Attention to detail.
5. Ability to handle sensitive information with confidentiality.