Customer Service Rep / Call Center / Client Support

ADP; Schaumburg (IL); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Retirement match

Volunteer time off

Job summary

ADP is hiring Associate Client Support Consultants in Schaumburg, IL. This hybrid role combines office days with remote days, serving clients with 1–49 employees and upholding ADP's reputation for service excellence.

You’ll resolve payroll-related questions, train clients on ADP technology, and work in a metrics-driven environment supported by comprehensive training and career advancement opportunities. Strong communication and adaptability are essential, especially during peak seasons.

Qualifications

• At least one year of experience in a customer service or call/service center environment.
• Overtime hours during peak seasons may be required.
• College degree is not required; relevant experience including military experience may be considered.

Responsibilities

• Assist clients in managing their payroll solutions, troubleshoot issues, and provide guidance.
• Continually upgrade knowledge on payroll, compliance, and ADP products.
• Adhere to a daily schedule and manage a high volume of inbound calls, especially during peak periods.
• Support client satisfaction and build rapport over the phone and via written communication.

Skills

Customer service

Call center

Communication

Job description

ADP is hiring Associate Client Support Consultants. This position is hybrid, working at the office 3 days a week and working at home 2 days a week.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?


• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?


• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

To learn more about Client Services at ADP

watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

Responsibilities

What You Can Expect On a Typical Day

Client Support.

You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn.

You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize.

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE

Required Qualifications

• At least one year of experience in a customer service or call/service center environment.


• You can work overtime hours during peak seasons.


• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  
  
  
  • Experience noted above, OR
  
  
  • Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  
  
  
  

You’ll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.


• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.


• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.


• Continuously learn through ongoing training, development, and mentorship opportunities.


• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.


• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.


• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.


• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $17.02 - USD $30.14 / Hour*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.