Customer Service Rep/Admin Assistant

Allied Cooperative; Wisconsin; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking cooperative that values flexibility and growth. This position offers a unique opportunity to engage in inside sales and customer service while being part of a supportive team environment. You'll play a vital role in optimizing market share and ensuring customer satisfaction through effective communication and service. With a focus on professional development and a comprehensive benefits package, this role is perfect for those looking to advance their careers in a dynamic and rewarding setting.

Benefits

Employee discounts

401(k) matching

Comprehensive benefits package

Flexible schedules

Qualifications

• Strong customer service and organizational skills are essential.
• Proficient in Microsoft Word and Excel for daily tasks.

Responsibilities

• Sell and distribute feed products while maintaining office efficiency.
• Ensure customer satisfaction through excellent service and support.

Skills

Customer service skills

Organizational skills

Time management

Computer skills (Microsoft Word and Excel)

Team Player

Job description

Job Details

Job Location: Stratford, WI

Salary Range: Undisclosed

Description

Why Join Our Team?

• Flexibility:Enjoy adjustable schedules that suit your lifestyle.
• Growth:Advance your career with opportunities for professional development.
• Culture:Experience a fun and supportive team environment where you'll feel like family.
• Rewards:Benefit from employee discounts, 401(k) matching, and a comprehensive benefits package for full-time employees.

Primary Objectives of Position:

• To sell, distribute and market feed products and maintain office efficiency in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.
• To invoice customers for products sold, in an accurate and timely manner, on a daily basis.
• Uphold all Cooperative policies.
• Observe OSHA, state, and federal safety regulations.

Responsibilities of the Position:

• The CSR responsibilities involve inside sales, service, reporting, recordkeeping, communications, assist with inventory tracking, ordering, receiving, organize promotions, and other duties as assigned by management.
• Maintain a positive attitude that promotes team work within the cooperative and a favorable image of the cooperative.
• Assist with coordinating the bag feed route.
• Assist in maintaining compliance by completing yearly, monthly and daily, regulatory requirements and Allied Cooperative compliance and reporting paperwork.
• Ensure customer satisfaction through excellent customer service.
• Attend all product updates and service training sessions
• Properly record customer orders, and invoice accordingly.
• Correctly identify and use proper resources for assistance.
• Ensure customers are informed of safe product handling and that they receive the proper documentation along with the invoice.
• Follow all national, federal and cooperative policies and codes
• Observe and report any unusual activity, problems, and customers’ complaints to your supervisor
• Do not extend credit to patrons who have not been approved by the credit manager
• Maintain office equipment and work area in a neat and clean manner.

Qualifications

Qualifications:

• Customer service skills
• Organizational skills / Time management
• Computer skills Microsoft word and excel
• Team Player – working well with others.