Inside Sales Coordinator

Keystone Automotive Industries, Inc.; Belleville (MI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401k with Generous Company Match

Paid Time Off

Employee Discounts

Tuition Reimbursement

Cell Phone Services

Auto Parts/Car Companies

Job summary

LKQ Corporation is seeking an Inside Sales Representative to join a dynamic call-center environment. You will handle incoming and outgoing calls and emails, promoting parts and services while delivering top-notch customer support.

The role offers paid training, opportunities for growth, and benefits beyond health insurance and 401(k). Prior automotive parts knowledge is preferred, with weekend scheduling flexibility a plus.

Qualifications

• High School diploma or GED preferred.
• 1–2 years in call center sales or customer service.
• Automotive parts knowledge preferred.
• Ability to work weekends and flexible schedules.

Responsibilities

• Generates revenue by promoting sales of new and existing products.
• Initiates sales calls to existing customers to assess replenishment needs.
• Assists customers with product and service questions, pricing, and parts information.
• Prospects and develops relationships with potential customers to cultivate new business.
• Provides ongoing customer and technical service on existing accounts.
• Processes orders and reviews for correct handling, pricing, quantities, and shipping data.
• Seek opportunities for upselling and price negotiation.
• Informs customers of prices, shipping dates, delays, and additional information.
• Advises on substitutions when a part is unavailable.
• Supports continual improvement of LKQ and Keystone Automotive Industries quality systems.
• Handles incoming/outgoing emails with clientele and within the company.

Skills

Sales

Call Center

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Are you looking to join a great team that offers great benefits and paid training? LKQ is looking for an Inside Sales Representative to join their growing team. In this role you will work within a Sales Call Center environment, handling incoming and outgoing phone calls and emails. No cold calling! LKQ offers 4 weeks of paid training and continuous training throughout the job. In addition to benefits that extend beyond health insurance and 401-k, you can expect discounts on auto parts and car rentals, cell phone companies, and discounts with technology providers. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!

Essential Job Duties

• Generates revenue by promoting sales of new and existing products.
• Initiates sales calls to existing customers to assess the need for replenishing inventories.
• Assists customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.
• Prospects and develops relationships with potential customers, or leads, to cultivate new business.
• Provides ongoing customer and technical service on existing accounts.
• Processes orders – performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities, and shipping data.
• Seek out opportunities for up selling and price negotiation.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Advises customer on substitution or modification of part when part requested is not available.
• Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system.
• Assumes other duties as assigned.
• Handling incoming and outgoing emails with clientele and within the company.

Salary Expectations

$16/hr paid training and through first 90 days. Then transitions to hourly plus commission paid Bi-Weekly Average Salary: $65k Exceptional Salary: $100k

EDUCATION

High School graduate or G.E.D. equivalent preferred. College coursework desired.

EXPERIENCE

One to two years of prior Call Center sales, customer service relations and/or route sales required. Prior automotive experience and knowledge of automotive parts.

KNOWLEDGE/SKILLS/ABILITIES

Preferred if you are familiar with the company's products and procedures. Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others and be a team-player. Must have the flexibility to work variable schedules, including weekends. Must be able to convey product information and availability to customers. Must possess the ability to deal tactfully with customers. Must be organized, motivated, and a self-starter.

MACHINES, EQUIPMENT, AND SOFTWARE

Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software. Minimum 35 wpm

PHYSICAL DEMANDS & WORK ENVIRONMENT

Must have the ability to work in a Call Center environment where frequent interruptions may occur. Must be able to work under pressure comfortably.

PREFERRED QUALIFICATIONS

Call Center and Cash handling experience

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Cell Phone Services
• Auto Parts/Car Companies
• Technology

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us.