Customer Service Rep - Accounts Receivable Specialist

Carter's Plumbing Service P.C. dba Roto-Rooter Plumbers; Columbia (TN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) with 4% company match

Dental and vision insurance discount

Paid time off after 1 year

Stable, full-time position

Job summary

Roto-Rooter Plumbers in Columbia, TN hires a full-time Customer Service Rep - Accounts Receivable Specialist. You will manage invoices, post payments, and contact customers with past-due balances while supporting dispatch and office operations.

The role offers a stable, full-time position with a well-established company and a schedule from Monday to Friday, 8:00 AM to 5:00 PM, with benefits like 401(k) matching and dental/vision discounts.

Qualifications

• Experience in Accounts Receivable, billing, collections, and customer service.
• Strong communication and phone skills.
• Comfortable with computers, email, and invoicing software.
• Organized, reliable, and detail-oriented.

Responsibilities

• Send invoices through email and company software.
• Post and apply customer payments.
• Contact customers regarding outstanding balances.
• Maintain customer billing records.
• Assist with AR reporting.
• Review and batch invoices.
• Maintain office reports.
• Answer multiple phone lines.
• Support dispatching and scheduling.
• Make outbound customer calls.
• Assist with administrative office tasks.

Skills

Accounts Receivable

Billing

Collections

Customer service

Phone skills

Computer literacy

Tools

Invoicing software

Email software

Job description

Roto-Rooter Plumbers is hiring a full-time Customer Service Rep - Accounts Receivable Specialist in Columbia, TN!

Want to know what you're getting into? Let's break it down.

Quick Overview

Pay

• $17.00-$22.00 per hour

Schedule

• Monday-Friday, 8:00 AM-5:00 PM

Benefits

• 401(k) with 4% company match
• Dental and vision insurance discount plan (not company-paid)
• Paid time off after 1 year of employment
• Stable, full-time position with a well-established company

The Difference You'll Make As Our Customer Service Rep - Accounts Receivable Specialist

• Send invoices through email and company software
• Post and apply customer payments
• Contact customers regarding outstanding balances
• Maintain customer billing records
• Assist with AR reporting
• Review and batch invoices
• Maintain office reports
• Answer multiple phone lines
• Support dispatching and scheduling
• Make outbound customer calls
• Assist with administrative office tasks

The Skills We're Looking For

• Experience in Accounts Receivable, billing, collections, and customer service
• Strong communication and phone skills
• Comfortable with computers, email, and invoicing software
• Organized, reliable, and detail-oriented
• Ability to multitask in a busy office environment

About the Company

With a culture rooted in growth, teamwork, and integrity, Roto-Rooter Plumbers is where ambitious trade professionals come to thrive and advance professionally! Our Jackson branch proudly serves the community's plumbing, drain cleaning, and emergency service needs, providing reliable results to residential and commercial customers. We're one of the best in the trade, and we provide employees with ongoing training and mentorship to help keep us at the top. Our jingle says it all: "And away go troubles down the drain!" If you're seeking a fulfilling career with a supportive skilled trade company, this is where you want to be.

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.