Customer Service Rep (5968)

Domino; Pascagoula (MS); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Advancement opportunities

Team environment

Training opportunities

Job summary

DCP Pizza, LLC is seeking a Customer Service Representative (CSR) / Pizza Maker at our store level location. The CSR greets customers, takes orders, handles the POS, prepares items, and helps keep the restaurant clean and organized.

This role offers flexible scheduling, opportunities for advancement, and training to develop skills in fast-paced teamwork while delivering high-quality pizza and service.

Qualifications

• Must be at least 16 years old or meet state minimum age requirements.
• Ability to work in a fast-paced team environment.
• Strong communication and customer service skills.
• Basic math and cash-handling skills preferred.
• Ability to follow instructions and work with minimal supervision.

Responsibilities

• Greet customers in person and over the phone in a friendly and professional manner.
• Take accurate food orders using the POS system.
• Answer questions about menu items, specials, and promotions.
• Resolve customer concerns and elevate issues to management when necessary.
• Prepare pizzas and other menu items according to company standards.
• Follow food safety and sanitation guidelines.
• Operate cash registers and handle cash transactions accurately.
• Assist with stocking food items and supplies.
• Maintain a clean and organized work area.
• Help with opening and closing duties as assigned.
• Work collaboratively with team members to ensure efficient store operations.

Skills

Customer service

Communication

Cash handling

Team player

Stamina

Job description

• Job Category Org: Store Customer Service Rep

Company Description

DCP Pizza, LLC is an independently owned and operated Domino's Pizza franchise committed to delivering exceptional customer service, quality products, and career growth opportunities. We believe our people are the key ingredient to our success and strive to create a positive, fast-paced, and team-oriented work environment where employees can develop valuable skills and advance their careers.

Our team members enjoy flexible scheduling, competitive pay, opportunities for advancement, and the chance to work with one of the world's most recognized pizza brands. Whether you're looking for your first job, a part-time opportunity, or a long-term career path, DCP Pizza provides the training, support, and development needed to succeed.

At DCP Pizza, we are dedicated to serving our customers, supporting our communities, and helping our team members achieve their personal and professional goals.

Job Description

Position Title: Customer Service Representative (CSR) / Pizza Maker
Reports To: Assistant Manager / General Manager
FLSA Status: Non-Exempt
Location: Store Level

Position Summary

The Customer Service Representative (CSR), also known as an Insider, plays a key role in delivering an exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant.

CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.

Essential Job Functions

Customer Service

• Greet customers in person and over the phone in a friendly and professional manner
• Take accurate food orders using the POS system
• Answer questions about menu items, specials, and promotions
• Resolve customer concerns and elevate issues to management when necessary

Food Preparation

• Prepare pizzas and other menu items according to company standards
• Follow food safety and sanitation guidelines
• Ensure products are prepared quickly, accurately, and consistently
• Maintain portion control and product quality

Store Operations

• Operate cash registers and handle cash transactions accurately
• Assist with stocking food items and supplies
• Maintain a clean and organized work area
• Help with opening and closing duties as assigned

Team Support

• Work collaboratively with team members to ensure efficient store operations
• Assist delivery drivers and management when needed
• Follow company policies, procedures, and safety guidelines

Qualifications

• Must be at least 16 years old (or meet state minimum age requirements)
• Ability to work in a fast-paced team environment
• Strong communication and customer service skills
• Basic math and cash-handling skills preferred
• Ability to follow instructions and work with minimal supervision

Physical Requirements

• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds
• Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
• Ability to work near hot ovens and kitchen equipment

This position operates in a fast-paced restaurant environment with exposure to heat, cold, and moderate noise levels.

What We Offer

• Opportunities for advancement
• Team-oriented work environment
• Training and development opportunities

Additional Information

All your information will be kept confidential according to EEO guidelines.