Customer Service Rep (3824)

SmartRecruiters, Inc.; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino’s Pizza is seeking a Customer Service Representative in Orlando to greet customers, take orders, and handle payments with a friendly, can-do attitude. You will ensure accurate order processing and maintain a clean, welcoming environment that reflects our brand standards.

You should be comfortable communicating across channels, resolving issues, and working as part of a team. A positive demeanor and reliability are essential for success in this role.

Qualifications

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know products inside and out so you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Responsibilities

• Greet customers and take orders with a smile.
• Operate the cash register and collect payment from customers.
• Make consistent products within Domino’s Pizza guidelines.
• Maintain a clean and organized work environment from our customer’s viewpoint.
• Maintain a professional appearance at all times in grooming standards.

Skills

Positive attitude

Prompt responses

Multi-channel communication

Handle complaints

Product knowledge

Order processing

Record keeping

Team coordination

Process feedback

Lead junior reps

Customer satisfaction

Job description

Job Description

Customer Service Representative

Duties & Responsibilities:

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.

Your job responsibilities would include (but are not limited to):

Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino’s Pizza guidelines.
Maintaining a clean and organized work environment from our customer’s viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.

What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.

Qualifications

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Additional Information

All your information will be kept confidential according to EEO guidelines.