Customer Service Rep 2
Safran Group
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Benefits offered by this job
Job summary
Safran Cabin in Garden Grove, CA seeks a Customer Service Rep 2 to join its busy team. You will handle data entry, process orders, and coordinate with internal stakeholders to ensure timely delivery and accurate quotes.
The role requires 4-5 years in customer service and data entry, with solid Excel, PowerPoint and Word skills, plus familiarity with ERP/MRP. A high school diploma is required, Bachelor's preferred.
Qualifications
- Education: High school diploma required; Bachelor's degree preferred.
- Experience: 4-5 years of data entry and customer service.
- Computer: Intermediate skills in Excel, PowerPoint, Word; ERP/MRP familiarity.
Responsibilities
- Process sales orders and quotes, coordinating with internal teams.
- Update order dates and ensure contract obligations are met.
- Maintain PO trackers and monitor aging reports weekly.
- Coordinate shipping, production, planning and finance to support customer satisfaction.
- Escalate issues to management as needed.
Skills
Education
Tools
Job description
Customer Service Rep 2
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.
Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.
Here, you will develop your skills and grow within a community of experts who enrich your experience every day.
Here, collaboration connects our teams across the globe.
Did you know? We have probably already flown together!
Would you like to join us? Learn more about Safran Cabin here.
(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)
2026-189265
Programs / Customer Relations
Customer services and support - Customer support & services management (CSSM)
Customer Service Rep 2
Permanent
Employees / Staff
Full-time
Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.
Join our first-class team to reinvent in-flight experience. In the role of Customer Service Rep 2 you'll play a pivotal part on our customer Service team. The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.
This position contributes to our vision by:
Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
Validate entered order information by checking against customer purchase orders
Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction
Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
Coordinate customer complaint handling in cooperation with the department manager
Educate internal customers and departments on customer characteristics in order to improve sales and profitability
Proactively approach Safran customers to improve relationship
Perform all other duties as assigned.
Safran Cabin is #1 worldwide for aircraft interiors.
Here, you will build your skills and grow with a community of experts to enrich yourself every day.
Here, collaboration is embodied within the diversity of our teams all around the world.
Here, we're cutting our emissions, not your ambitions.
Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
- Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!
The expected salary range for this position is between $19.05/hr - $29.94/hr USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
Education: High school diploma required; Bachelor's degree preferred
Experience: 4-5 years of data entry and customer service experience
Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
Description: Mid/Intermediate-Level position within job role.
Does require fluent communication in English language.
Employment Status may be part-time, full-time, or temporary.
Traveling is required.
Protracted or irregular hours may be required.
Relocation to another Safran facility may be required.
This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.
$19.05/hr - $29.94/hr USD
North America, United States, California
7330 Lincoln Way CA 92841 Garden Grove
High School Diploma/GED Equivalent
More than 3 years
No
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