Manager, AOG Sales Support

Safran Group

Garden Grove (CA)

On-site

USD 78,000 - 123,000

Full time

14 days+

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Benefits offered by this job

Health care

401(k)

Paid time off

Job summary

Safran Cabin in California seeks a Manager, AOG Sales Support to lead the Customer Service Representative Team for AOG and ensure timely, accurate order processing. The role reports to the Sales Support Director and partners with Supply Chain and Program Management to resolve order issues.

This position drives order processing standards, training, and KPI tracking, while supporting billing, RFQ management, and collaboration across Sales, Operations, and Finance to optimize performance.

Qualifications

Bachelor's degree in Business or related field.
5+ years of Order Management processing experience.
2+ years of leading or managing people.
Advanced skills in Microsoft Excel, PowerPoint, and Word.

Responsibilities

Oversee the Customer Service Representative Team for AOG and ensure timely, accurate order processing.
Review customer orders (EDI, web portal, email) for accuracy and resolve issues.
Maintain and update billing and invoicing processes to ensure customers are served efficiently.
Collaborate with Sales, Operations, Quality & Finance to streamline interdependent processes.

Skills

Order management

People management

Problem-solving

Communication

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

ERP/MRP

Job description

Job details

Manager, AOG Sales Support

General information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

Here, you will develop your skills and grow within a community of experts who enrich your experience every day.

Here, collaboration connects our teams across the globe.

Did you know? We have probably already flown together!

Would you like to join us? Learn more about Safran Cabin here.

(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)

Reference number

2025-168784

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Manager, AOG Sales Support

Employment type

Permanent

Professional category

Supervisory staff

Part time / Full time

Full-time

Job description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Manager, AOG Sales Support, you'll play a pivotal part on our Customer Service team. The AOG Sales Support Manager is responsible for overseeing the Customer Service Representative Team for AOG and ensure timely, accurate order processing and responding. The AOG Sales Support Manager will manage and track approved customer RFQ, orders and billing, as well as, work closely with the Supply Chain team and Program Management organization to address and resolve any order issues. This job reports to the Sales Support Director

This position contributes to our vision by:

Ensure the team processes internal and external customer purchase orders and requests in a timely manner
Review customer orders (EDI, web portal based, e-mail) for accuracy
Proactively identify and address issues with orders, ensuring timely and effective resolution to maintain accuracy and customer satisfaction Understand all aspects of the Order Management process
Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
Evaluate current processes and procedures, refine and finalize them, and create comprehensive documentation for both new and existing workflows
Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management
Maintain and update the company's order processing manual by evaluating current procedures, integrating necessary updates, and ensuring clarity and alignment with company standards and industry requirements. Ensure order accuracy by reviewing daily order deck
Monitor Order Processing productivity and SOM activity through Order Management
Ensure team can effectively resolve customer issues/concerns
Analyze and evaluate complex customer issues to determine appropriate resolutions
Develop and maintain excellent report with customers, both internal and external
Manage customer's backlog order and customers' billing process
Ensure continuous training and up-to-date knowledge of M3 products and order processes
Track and make sure billing and invoice reach to customer successfully
Work with Program Management and the Contracts team to reduce errors, double activities and inefficiency.
Oversee and manage team operations, including directing work assignments, making personnel decisions (hiring, terminations, and promotions), and coordinating employee schedules to ensure efficient workflow and alignment with organizational goals Ensure and audit any implementation of the new tool or platforms
Create KPI and monitor KPI for the team
Work extended hours at month end/quarter end as required (could include weekends)
Perform other ad hoc duties as assigned

But what else? (advantages, specificities, etc.)

Safran Cabin is #1 worldwide for business and regional aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, we’re cutting our emissions, not your ambitions.

Together, let’s shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only) Remove if not applicable.

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

The expected salary range for this position is between $78,130 - $122,770 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Candidate skills & requirements

Education: Bachelor's degree in Business or a business-related field preferred

Experience: 5+ years of experience of Order Management processing.

Experience: 2+ years of experience leading or managing people.

Other Skills: Problem-solving, well organized, detailed oriented and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Description: Entry – Mid Level position within field

Working Conditions