Customer Service Rep 1

WPAS. Inc.; Los Angeles (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

WPAS is seeking a Customer Service Rep 1 in Los Angeles, CA. This full-time role requires strong verbal and written communication, exceptional interpersonal skills, and the ability to handle multiple tasks in a fast-paced environment.

Bilingual in English and Spanish is preferred, with prior call center experience strongly desired. The position involves serving members at the front desk, answering queries, de-escalating issues, and maintaining confidentiality.

Qualifications

• 1 year Call Center Experience
• Experience within a Third-Party Administrator

Responsibilities

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Provide accurate, satisfactory answers to queries and concerns.
• Review customer or client accounts, providing updates and information.
• Maintain client and member confidentiality.
• Mail handling and other clerical duties.
• Handle telephone and face-to-face customer contact at reception desk.

Skills

Strong communication

Written communication

Interpersonal skills

Empathy

Patience

Time management

Multitasking

Bilingual English/Spanish

Phone system proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep 1

Member Services Full Time Los Angeles, CA, US

5 days ago Requisition ID: 1236

Salary Range: $21.67 To $21.67 Hourly

Union role

• Strong Communication, both verbal and written
• Exceptional interpersonal and rapport building skills
• Patience, empathy and professionalism
• Effective time management, prioritization and multitasking skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Basic computer skills, including data entry, website navigation and other software
• Phone skill, including familiarity with complex or multi-line phone systems
• 1 year Call Center Experience
• Bilingual in English and Spanish
• Handles telephone and face-to-face customer contact at reception desk
• Provide accurate, satisfactory answers to the queries and concerns
• De‑escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information
• Maintain client and member confidentiality
• Mail handling & other clerical duties
• Other duties as assigned

Preferred Qualifications

• Experience within a Third-Party Administrator