Customer Service Rep 1

Primerica - Toronto, ON; Duluth (GA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Day-one health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Primerica in Duluth, Georgia, is hiring a Customer Service Representative 1 in a hybrid role to support the Field Compensation team. You will deliver exemplary service to Primerica agents, address inquiries about commissions, and document findings thoroughly.

Ideal candidates have call center experience, strong communication skills, and the ability to work under pressure. The position offers day-one benefits and a clear path for career growth within Primerica.

Qualifications

• Minimum 3 year of call center customer service experience is a plus
• Excellent verbal and written communication skills
• Ability to maintain knowledge of company’s products and procedures
• Ability to handle high-volume calls

Responsibilities

• Deliver exemplary customer service to Primerica agents
• Address verbal and written inquiries pertaining to commissions
• Document all research findings thoroughly and notify appropriate parties

Skills

Call center experience

Communication skills

MS Word

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Job description

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About this Position

The Customer Service Representative 1 works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to commissions.In addition, the candidate will identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner.

Responsibilities & Qualifications

Hours: Monday - Friday: 9am -6pm

Salary: 30,000 - 33,000 Based on experience

This is a hybrid role in Duluth, Georgia.

This role is not eligible for sponsorship.

QUALIFICATIONS, SKILLS AND ABILITES** :**

• Minimum 3 year of call center customer service experience is a plus
• Minimum high school diploma or GED
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Ability to maintain knowledge of company’s products and procedures
• Ability to work under pressure and communicate professionally with irate customers
• Strong problem solving and decision making skills
• Ability to organize and present facts in a clear and concise manner in both speech and correspondence
• Ability to handle high-volume calls

Additional information :

This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

FLSA status:
This position is exempt (not eligible for overtime pay):

No

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Spending Account & Health Savings Account

Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Primerica is a leading North American financial services firm dedicated to supporting middle-income families with diverse financial products and entrepreneurial opportunities.