Customer Service Rep(09189) - 113 Radio City Dr.

Domino's; Pekin (IL); In loco; USD 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Dominos Pekin, IL is seeking a Customer Service Representative to be the friendly voice of the store. You will handle incoming calls, take orders, and support operations with accuracy and warmth.

This full-time role requires strong communication, cash handling, and the ability to multitask in a fast-paced environment, with a focus on delivering an outstanding customer experience while supporting team goals.

Competenze

• Excellent communication skills with customers and team members.
• Strong attention to detail and ability to follow directions.
• Basic math skills for handling cash transactions and order calculations.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude and enthusiasm for helping others.
• Team player mentality and willingness to support colleagues.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Flexibility to work evenings, weekends, and holidays.

Mansioni

• Answer incoming phone calls and take customer orders accurately.
• Process cash and credit card transactions with precision.
• Deliver outstanding customer service by addressing inquiries and resolving concerns.
• Collaborate with team members to ensure smooth operations during peak periods.
• Maintain a clean, organized work area and follow safety standards.
• Prepare products according to specifications and customer requirements.

Conoscenze

Communication skills

Attention to detail

Cash handling

Multitasking

Customer focus

Team player

Flexibility

POS familiarity

Strumenti

POS systems

Descrizione del lavoro

Customer Service Rep(09189) - 113 Radio City Dr.

• Full-time


• Job Category Org: Store Customer Service Rep



Join our dynamic team at our Pekin, United States location as a Customer Service Representative! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this fast-paced role, you'll be the voice of our organization, handling customer interactions with professionalism, empathy, and enthusiasm while supporting our operational excellence.





• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone


• Process cash and credit card transactions with precision and attention to detail


• Deliver outstanding customer service by addressing inquiries, resolving concerns, and ensuring every customer interaction leaves a positive impression


• Collaborate with team members to ensure smooth operations during peak periods and support colleagues as needed


• Maintain a clean, organized work area while adhering to all company standards and safety protocols


• Prepare products according to company specifications and customer requirements with accuracy and care


• Assist with additional operational tasks, including restocking supplies and maintaining inventory


• Lift and move items weighing up to 25 lbs. as required in the course of daily duties


• Demonstrate flexibility and resilience in adapting to changing priorities and customer needs





Required Skills & Experience:





• Excellent communication skills with the ability to interact professionally and courteously with customers and team members


• Strong attention to detail and ability to follow directions accurately


• Basic math skills for handling cash transactions and order calculations


• Ability to multitask and work efficiently in a fast-paced, dynamic environment


• Positive attitude, friendly demeanor, and genuine enthusiasm for helping others


• Team player mentality with a collaborative approach and willingness to support colleagues


• Physical ability to stand for extended periods and lift up to 25 lbs. regularly


• Flexibility to work various shifts, including evenings, weekends, and holidays


• Reliability, punctuality, and strong organizational skills


• Problem-solving abilities and patience when handling customer concerns





Preferred Qualifications:





• Previous customer service experience in a retail or food service environment


• Food handling or food service experience


• Experience working in a high-volume, customer-facing role


• Familiarity with point-of-sale (POS) systems or cash handling procedures





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