Customer Service Rep(07521) - 775 S. Main
- Part-time
- Job Category Org: Store Customer Service Rep
We are hiring experienced customer service representatives with strong people skills to work in a fast‑paced store environment. The role involves handling phone orders, in‑person orders, and operating store equipment.
Job Responsibilities
- Operate all store equipment.
- Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.
Essential Functions / Skills
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
- Must be able to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to make precise movements with speed.
- Ability to enter orders using a computer keyboard or touch screen.
Job Requirements
You must be 16 years of age or older.
Work Conditions
- Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
- In‑store temperatures range from 36 to 90+ degrees in some work areas.
- Sudden changes in temperature while inside or outside.
- Fumes from food odors.
- Exposure to cornmeal dust.
- Cramped quarters including walk‑in cooler.
- Hot surfaces/tools from oven up to 500 degrees or higher.
- Sharp edges and moving mechanical parts.
Physical Requirements
- Standing: Most tasks performed from a standing position on ceramic tile or linoleum.
- Walking: For short distances for short durations.
- Sitting: Paperwork normally completed in an office at a desk or table.
- Lifting: Bulk product deliveries made twice a week or more; involve lifting up to 50 pounds.
- Carrying: Large cans (approx. 3.75 lb) and other supplies carried from workstation to storage shelves.
- Climbing: Occasionally navigate stairs or ladder to perform maintenance.
- Bending & Squatting: Performed occasionally to stock shelves and clean low areas.
- Reaching: Continuous; up, down, forward; up to 72 in height occasionally.
- Hand Tasks: Continuous use of hands; shaping dough, manipulating pizza peel, rolling cutter; frequent pinching and grasping.
Additional Information
Work area includes ovens, touch-screen ordering kiosks, and various kitchen equipment. Employees must coordinate with teammates to maintain quality and safety standards.