Customer Service Rep (5221)

Domino's; Palm Bay (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Palm Bay, FL is seeking a friendly Customer Service Rep to join its store team. You will respond to inquiries by phone, email, and chat, resolve issues, process orders and refunds, and maintain accurate records in the CRM. The role requires excellent communication, problem solving, and the ability to work with a fast-paced team.

Flexibility for varied shifts, including weekends and holidays, and a focus on delivering outstanding customer experiences are essential.

Qualifications

• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Experience in conflict resolution and de-escalation techniques
• Proficiency with CRM software, email, and chat tools

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate CRM records
• Identify common issues to improve service quality
• Meet or exceed performance metrics related to customer satisfaction and resolution times

Skills

Communication

Active listening

Conflict resolution

Multitasking

Customer service

Tools

CRM software

Email

Chat applications

Job description

• Job Category Org: Store Customer Service Rep

Job Description

We are seeking a friendly and empathetic Customer Service Rep to join our team in Palm Bay, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or escape issues when necessary
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate records in our CRM system
• Identify and communicate common customer issues to improve overall service quality
• Meet or exceed performance metrics related to customer satisfaction and resolution times

Qualifications

• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Experience in conflict resolution and de-escalation techniques
• Proficiency in using computer systems, including CRM software, email, and chat applications
• Ability to multi-task and manage time effectively in a fast-paced environment
• 1-2 years of customer service experience preferred
• Customer service certification is a plus
• Patience, empathy, and a genuine desire to help others
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including weekends and holidays, as needed

Additional Information

Ability to differentiate between hot and cold surfaces

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

Most tasks are performed from a standing position

Walking

Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

To move trays which are placed on dollies. A stack of trays on dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

Trays may also be pulled

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas

Reaching

Reaching is performed continuously; up, down and forward

Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day

Frequently activities require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists