Customer Service Rep (05012) - Ocoee, Fl

Domino's; Florida; On-site; USD 28,000 - 35,000; Full time

Job summary

Domino's in Ocoee, Florida is seeking a friendly and dedicated Customer Service Representative to join our team. As a key member of our customer support, you will respond to inquiries, handle complaints, and maintain up-to-date knowledge of our products and services.

The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to work flexible hours. Join us to enhance customer satisfaction with your empathetic approach and ensure a positive service experience.

Qualifications

• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong team player with a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle customer complaints and concerns.
• Process orders, refunds, and exchanges accurately.
• Collaborate with other departments to resolve complex issues.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in customer service software

Ability to multi-task

Job description

Customer Service Rep (05012) – Ocoee, FL

We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up‑to‑date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and escalate priority issues when necessary
• Provide personalized solutions to enhance customer satisfaction and loyalty
• Participate in ongoing training to improve customer service skills and product knowledge

Qualifications

• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi‑task and prioritize in a fast‑paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Physical Requirements

Standing – most tasks are performed from a standing position. Walking – bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Lifting – deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Carrying – large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing – to move trays placed on dollies; a stack of trays on a dolly is approximately 24‑30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing – team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30‑45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting – performed occasionally to stock shelves and to clean low areas. Reaching – performed continuously; up, down, and forward. Hand tasks – eye‑hand coordination is essential; use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.