Customer Service Rep (05012) - Ocoee, Fl

Domino's Pizza; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Domino's Pizza in Ocoee, FL is hiring a friendly Customer Service Representative to join our store team. You will respond to customer inquiries, process orders, and resolve issues with empathy and professionalism in a fast-paced environment.

The ideal candidate has strong communication skills, problem-solving abilities, and basic computer skills. Previous retail or food-service experience is preferred; weekend and holiday availability may be required.

Qualifications

• Strong verbal and written communication required.
• Ability to handle inquiries and resolve issues empathetically.
• Proficiency with basic computer skills and customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle complaints with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain knowledge of products, services, and policies.
• Collaborate with other departments to resolve issues.
• Document interactions and update account information.

Skills

Communication skills

Problem solving

Team player

Multi-tasking

Tools

CRM software

Job description

Customer Service Rep (05012) - Ocoee, Fl

We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.

• Full-time
• Job Category Org: Store Customer Service Rep

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and elevate priority issues when necessary
• Provide personalized solutions to enhance customer satisfaction and loyalty
• Participate in ongoing training to improve customer service skills and product knowledge

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude
• Ability to differentiate between hot and cold surfaces
• Temperaments
• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements

• Standing
• Most tasks are performed from a standing position
• Walking
• Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
• Cases are usually lifted from floor and stacked onto shelves up to 72high
• Carrying
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
• Pushing
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
• Trays may also be pulled
• Climbing
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Forward bending at the waist is necessary at the pizza assembly station
• Toe room is present, but workers are unable to flex their knees while standing at this station
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
• Forward bending is also present at the front counter and when stocking ingredients
• Crouching/Squatting
• Performed occasionally to stock shelves and to clean low areas
• Reaching
• Reaching is performed continuously; up, down and forward
• Hand Tasks
• Eye-hand coordination is essential; use of hands is continuous during the day
• Frequently activities require use of one or both hands
• Shaping pizza dough requires frequent and forceful use of forearms and wrists

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