Customer Service Rep(02802) - 305 W. Beaufort St.

Dominos; Normal (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino's Pizza in Normal, IL seeks a friendly Customer Service Representative to join our team. You will handle customer orders, process payments, prepare pizzas per standards, and maintain a clean store while delivering excellent service in a fast-paced environment.

Flexibility to work weekends and holidays is required; prior customer service experience is preferred but not essential. This role emphasizes teamwork, accuracy, and a positive attitude to ensure great dining experiences for all

Qualifications

• Experience delivering friendly, accurate customer service.
• Strong communication in person and over the phone.
• Able to adapt to varying shifts, including weekends.
• Basic math and cash handling accuracy.
• Comfort standing and moving in a fast-paced retail setting.

Responsibilities

• Answer phone calls and take customer orders accurately and efficiently.
• Prepare pizzas according to standards and customer specs.
• Process cash and card transactions with accuracy.
• Provide exceptional customer service and resolve issues promptly.
• Maintain a clean, organized work environment.
• Collaborate with team to handle peak times smoothly.
• Assist with cleaning tasks and uphold store cleanliness.
• Lift items up to 25 lbs as needed.

Skills

Customer service

Communication

Flexibility

Cash handling

Team player

Attention to detail

Job description

Job Description

Domino's Pizza in Normal, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 305 W. Beaufort St. location. As a key member of our customer-focused organization, you'll play a vital role in ensuring our customers have a great experience with every interaction.

• Answer phone calls and take customer orders accurately and efficiently
• Prepare and make pizzas according to company standards and customer specifications
• Process cash and credit card transactions with precision
• Provide exceptional customer service, addressing inquiries and resolving issues promptly
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations during busy periods
• Assist with various cleaning tasks to uphold store cleanliness standards
• Handle and lift items weighing up to 25 lbs. as needed

Qualifications

• Strong communication skills with the ability to interact professionally with customers and team members
• Flexibility to work various shifts, including weekends and holidays
• Ability to follow directions and adhere to company policies and procedures
• Basic math skills for accurate cash handling and order processing
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Positive attitude and friendly demeanor, with an easy smile
• Ability to work efficiently in a fast-paced environment
• Team player mentality with a willingness to assist colleagues as needed
• Attention to detail and commitment to maintaining high standards of cleanliness and food safety
• Previous customer service experience is preferred but not required