Customer Service Rep

SBM Management Services, LP; West Haven (UT); On-site; USD 19,286 - 26,174; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative to ensure cleanliness and sanitation of all assigned areas. The role involves operating cleaning equipment, maintaining daily upkeep, and reporting hazards to supervisors.

The position requires 3–6 months of training or experience and may require a valid driver's license, forklift certification, and safety certifications. Strong communication and teamwork are essential to deliver quality service in a fast-paced environment.

Qualifications

• Bilingual a plus.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Responsibilities

• Perform all duties listed on the daily schedule.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Perform work assignments in a team with other employees.
• Perform repetitive tasks.
• Maintain clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner.
• Fill in during staff shortage.
• Support shift lead in completing punch‑list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems and the environment.

Skills

Bilingual (a plus)

Read and interpret documents

Verbal communication

Written communication

Cleaning methods

Cleaning chemicals handling

Education

No specific education requirement

3–6 months training or experience preferred

Tools

Forklift certification

Job description

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch‑list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment

Title

Customer Service Rep

Qualification

Education and/ or Experience: No specific education requirement, 3‑6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, And Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation And Shift

Monday — Friday 4:00 am — 12:30 pm

$ 16.50 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers.

Equal Employment Opportunity Statement

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.