Customer Service Rep

ROCS Grad Staffing; Village of Lake Success (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

ROCS Grad Staffing is sourcing a Logistics Specialist to join our New York operations. This full-time role entails coordinating shipments, communicating with clients, and optimizing cost and time for domestic and international freight, including preparing export documents.

You will handle price quotes, order entry, and freight invoice approvals while maintaining ethical standards and a strong customer focus. Evening shifts are required, with day, afternoon, and overnight hours available.

Qualifications

• Bachelor's degree completed or in progress.
• Experience in transportation/logistics preferred.
• Excellent verbal and written communication skills.
• Strong problem solving skills.
• Tech-savvy; proficient with Microsoft Office (Excel, Word, and PowerPoint).
• Demonstrate a strong sense of teamwork.
• Willingness to work the evening shift.

Responsibilities

• Dispatch shipments to ensure on-time delivery while maintaining cost targets.
• Communicate and update clients through phone and email correspondence while developing lasting relationships.
• Schedule pick-ups and deliveries, optimizing cost and time.
• Adjust price quotes according to cost and location.
• Order entry as needed for product transfers or customer orders.
• Manage domestic and international freight shipments.
• Prepare export documents.
• Approve freight invoices.
• Maintain a high standard of ethics and integrity.
• Gain a sufficient understanding of the industry and customers.

Skills

Verbal communication

Written communication

Problem solving

Teamwork

MS Office

Attention to detail

Evening shift

Education

Bachelor's degree (completed or in progress)

Tools

Microsoft Office

Job description

Why You Want To Work Here

We are the leading provider of transportation management and aviation solutions. This position offers you the opportunity for a stable long-term career with a growing organization. We provide global support and looking for someone who is a quick learner with strong problem solving skills!

Responsibilities for Logistics Specialist

• Dispatch shipments to ensure on-time delivery, while maintaining cost targets
• Communicate and update clients through phone email correspondence while developing lasting relationships
• Schedule pick-ups and deliveries, optimizing cost and time
• Adjust price quotes according to cost and location
• Order entry as needed for product transfers or customer orders
• Manage domestic and international freight shipments
• Prepare export documents
• Approve freight invoices
• Maintain a high standard of ethics and integrity
• Gain a sufficient understanding of the industry and customers

Qualifications for Logistics Specialist

• Four-year Bachelor’s degree completed or in progress
• Experience and interest in transportation/ logistics preferred
• Excellent verbal and written communication skills
• Strong problem solving skills
• Tech-savvy, knowledge of Microsoft Office - Excel, Word, and PowerPoint
• Demonstrate a strong sense of teamwork
• High degree of attention to detail
• Willingness to work the evening shift

Full-time

$23/hr

Day, Afternoon, and overnight hours

Tuesday–Friday: 2:00 PM–10:00 PM
Saturday: 11:00 AM–7:00 PM

Training hours: M-F 9 AM to 5 PM