Customer Service Rep

Express Wash Concepts LLC; United States; Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Discretionary year-end bonus

Unlimited Wash Club Membership

Paid vacation

Health care benefits

HSA contribution

401k with company match

Educational reimbursement

Job summary

Express Wash Concepts LLC is seeking a Customer Service Associate to deliver exceptional support across phone, email, and social channels from our Etna, OH home office, with remote work after training. You will troubleshoot accounts, process refunds and changes, and keep customer data accurate in WashAssist and Salesforce.

The ideal candidate has 1–3 years of experience, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• 1–3 years of customer service experience.
• Excellent communication skills and conflict resolution abilities.
• Ability to learn and adapt to technology platforms such as Salesforce and WashAssist.

Responsibilities

• Respond to customer inquiries via phone, email, social media, and tickets with timely resolutions.
• Troubleshoot account issues for location staff and customers.
• Process refunds, cancellations, and package changes in a friendly, professional manner.
• Maintain accurate customer information in WashAssist and Salesforce.

Skills

Customer service

Communication skills

Conflict resolution

Multitasking

Education

High School Diploma

Tools

Salesforce

WashAssist

Microsoft Excel

Microsoft Word

Job description

Location: 13375 National Road SW, Etna, Ohio, 43068 Job Description: *This is a remote position following the successful completion of training at our home office in Etna, Ohio.*

Express Wash Concepts (EWC), established in 2018, is the parent company of five award‑winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash. Our swift, top‑tier, eco‑friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.

Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco‑friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Benefits

• Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
• Discretionary year‑end bonus: Receive a year‑end bonus based on exceptional performance.
• Unlimited Wash Club Membership: Keep your vehicle looking its best.
• Paid vacation: Take well‑deserved breaks as outlined in our Employee Manual.
• Health care benefits: Medical, Vision, Dental, Company‑Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• HSA contribution: $1,000/year (with qualifying plan).
• Secure future: 401k with up to 4% company match.
• Educational reimbursement: Up to $2,500 annually to support ongoing learning and development.

Essential duties and responsibilities

As a pivotal member of our team, the Customer Service Associate is entrusted with preserving Express Wash Concepts’ distinguished reputation for providing unparalleled, friendly, and efficient customer service. We are in search of an individual who excels in meeting deadlines, collaborates seamlessly within a team, and proactively seeks assistance when needed. In this dynamic role, your daily tasks will include, but are not limited to:

• Respond to incoming customer inquiries via phone, email, social media, and customer tickets, delivering timely and customer‑centric resolutions.
• Provide invaluable assistance to location staff by troubleshooting account issues.
• Execute refunds, cancellations, and package changes in a friendly and professional manner.
• Maintain accurate customer information in WashAssist and Salesforce.
• Thoughtfully respond to online customer reviews.
• Undertake additional tasks as required to ensure a seamless customer service experience.

Job Requirements

• Minimum high school diploma or equivalent.
• 1‑3 years of customer service experience.
• Proficiency in Microsoft Office products (Word, Excel).
• Ability to quickly learn and adapt to technology platforms, including Salesforce, Microsoft, WashAssist, etc.
• Excellent communication skills with demonstrated conflict resolution abilities.
• Keen attention to detail and the ability to manage multiple projects and tasks concurrently.
• Ideal candidates exhibit excellent communication skills, a proactive problem‑solving mindset, organizational capabilities, ease with multitasking, and a commitment to meeting deadlines.
• This position predominantly involves working with customers and staff from our locations, addressing a variety of issues such as account concerns, transaction refunds, account modifications, and responding to customer service inquiries.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

At Express Wash Concepts (EWC), our rapid growth is creating exciting new opportunities — and we’re looking for talented, motivated individuals to join our team. Explore our open roles, discover the best fit for your skills, and track your progress throughout the hiring process. We’re excited to learn more about you and the impact you can make!

Founded in 2018, Express Wash Concepts is one of the nation’s fastest‑growing express tunnel car wash operators and the parent company of five award‑winning brands. With 130+ locations across six states — and more opening every month — we’ve earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years.

Why You’ll Love Working Here

• Continuous training and development.
• Clear growth and development opportunities across 130+ locations.
• A supportive team environment focused on coaching, training, and celebrating wins.
• Opportunities to give back through community partnerships and EWC Cares.
• 401(k) with company match up to 4%.
• Complimentary Unlimited Wash Club Membership.
• Company‑provided uniforms.
• Paid vacation.
• Educational reimbursement.
• Better. Brighter. Together.

Our mission is simple: deliver fast, high‑quality, eco‑friendly washes paired with exceptional customer experience and a people‑first culture.