Customer Service Rep

Hubbell; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Hubbell Incorporated is seeking a Customer Support Representative to serve as the primary liaison between customers and internal teams for day-to-day sales activities, including orders, expedites, modifications, confirmations, and report generation.

You will collaborate with multiple departments to respond to customer needs, interpret ERP data, and ensure accurate pricing and order status while maintaining professional service standards.

Qualifications

• AS degree in Marketing, Business or related field or 5 years of equivalent customer service experience.
• Strong Excel skills, including v-lookups and pivot tables.
• Experience with ERP systems and customer data tools preferred.

Responsibilities

• Daily contact with customers to provide price, availability, order status and general information.
• Interpret and communicate ERP and customer portal data to customers accurately.
• Process, resolve and expedite orders while maintaining composure in a fast-paced environment.

Skills

Excel

ERP system

SAP

Salesforce

Education

AS degree in Marketing or Business or related field

Tools

SAP

Salesforce

ERP system

Job description

Job Overview

The Customer Support Rep is the primary liaison between customers and CMC for all aspects of day-to-day sales activities principally having to deal with orders, expedites, order modifications, order confirmations, and the generation of reports. Interfaces with the customer and all supporting CMC departments in taking the necessary actions to develop appropriate responses and communicate replies that meet customer requirements and align with company goals and objectives.

A Day In The Life

• Daily contact with customers
• Provide price and availability, order status, and general customer information upon request
• Interpret and communicate information from ERP system and customer portal to customers
• Process, resolve, and expedite ordersMaintain composure, empathy, and positive attitude in extremely fast-paced team-environment
• Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
• Utilize strong technical knowledge to handle more advanced product-related inquiries
• Look up special pricing agreements and convey accurate price to internal and external customers
• Facilitate creation of customer order reports
• Manage key accounts, challenging accounts, and challenging salespeople
• This is a hybrid position and is work from home Monday & Fridays

What will help you thrive in this role?

• SAP or SALESFORCE experience preferred
• Highly organized with an ability to work well under tight time constraints
• Ability to manage multiple priorities simultaneously
• Must be strong in Excel (incl. v-lookups, pivot tables)
• Strong ability to communicate data and materials in easily understandable terms to all functions
• AS degree in Marketing, Business or related field, or 5 years of equivalent experience in customer service.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.