Customer Service Rep

Beacon National Inc.; Tucson (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan with company match

Wellness program

Flexible spending accounts

Professional development opportunities

Job summary

Beacon National Inc. in Tucson, AZ is seeking a Customer Service Rep to join our team in a full-time role handling client inquiries and maintaining high customer satisfaction standards. Salary is negotiable based on experience.

You will assist clients with their financial needs, process transactions, manage accounts, and collaborate with other departments to resolve issues. The position offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• High school diploma or equivalent experience.
• Previous experience in customer service, banking, or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite, especially Outlook and Excel.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of financial products and services is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Answering customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolving customer complaints and issues, ensuring their satisfaction.
• Assisting customers with account management, including opening, closing, and modifying accounts.
• Processing transactions and verifying account information.
• Staying updated with financial products and services to provide informed advice.
• Collaborating with other departments to resolve complex issues.
• Maintaining accurate and up-to-date customer records.
• Providing exceptional service to meet or exceed customer expectations.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Teamwork

Education

High school diploma

Tools

Microsoft Office

Outlook

Excel

Job description

Beacon National Inc. seeks a Customer Service Rep to join our team in Tucson, AZ. This full-time role involves handling client inquiries and maintaining high customer satisfaction standards. Salary is negotiable, and the position is open until November 22, 2026.

As a Customer Service Rep, you'll assist clients with their financial needs, addressing queries and concerns promptly. You'll ensure all interactions are professional and helpful, contributing to client trust and satisfaction.

You'll work in a collaborative environment with our team in Tucson, AZ, where the workplace is known for its supportive culture and opportunities for professional growth. This vibrant city in southern Arizona offers a unique blend of outdoor activities, cultural attractions, and a strong sense of community. The supportive culture fosters an environment where team members feel valued and encouraged to share their ideas. Opportunities for professional growth are abundant, with various training programs, mentorship opportunities, and the chance to take on new challenges and responsibilities. The team is diverse and inclusive, with members from various backgrounds and expertise, creating a rich and dynamic work environment.

The salary for this position is negotiable, taking into account the candidate's skills, experience, and market value. In addition to the competitive base pay, we offer a comprehensive benefits package designed to support our employees' well-being and career growth. This package includes health, dental, and vision insurance, as well as a retirement plan with a company match. Employees also have access to a wellness program, flexible spending accounts, and a variety of professional development opportunities. We are committed to fostering a culture of continuous learning and advancement, providing our employees with the tools and resources they need to succeed both personally and professionally.

To succeed in this role, you should have excellent communication skills and a strong customer service background. Experience in the financial industry is a plus, but not required.

Applications are due by November 22, 2026.

Responsibilities:

• Answering customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolving customer complaints and issues, ensuring their satisfaction.
• Assisting customers with account management, including opening, closing, and modifying accounts.
• Processing transactions and verifying account information.
• Staying updated with financial products and services to provide informed advice.
• Collaborating with other departments to resolve complex issues.
• Maintaining accurate and up-to-date customer records.
• Providing exceptional service to meet or exceed customer expectations.

Qualifications:

• High school diploma or equivalent experience.
• Previous experience in customer service, banking, or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite, especially Outlook and Excel.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of financial products and services is a plus.
• Ability to work independently and as part of a team.