Customer Service Rep

NPAworldwide; Tualatin (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) plan

Flexible Spending Accounts

Paid holidays

Life and Disability Insurance

Ongoing technical training

Job summary

NPAworldwide in Tualatin, OR is seeking a Customer Service Representative to act as the go-to resource for our industrial customers. You will process orders, quote prices, and collaborate with the outside sales team to deliver MROP product solutions.

Responsibilities include handling inquiries, processing phone orders, and ensuring accurate sales data while supporting the warehouse team. A high school diploma and 3+ years in metalworking or industrial supply are preferred.

Qualifications

• High School Diploma or GED required.
• 3+ years inside sales or customer service in metalworking or industrial supply preferred.
• Strong data entry, organization and multi-tasking skills.
• Experience with Profit 21 is a plus.
• Regular in-person attendance is required.

Responsibilities

• Respond to customer inquiries regarding products, services, stock availability, and shipping.
• Process phone orders, quote prices, and input sales data accurately.
• Fill orders to exact customer specifications.
• Source products and provide direct support to the outside sales team.

Skills

Data entry

Organization

Multi-tasking

Customer service

Communication

Education

High School Diploma or GED

Tools

Profit 21

Job description

Job Description

Customer Service Representative

Location: Tualatin, OR | Type: Full-Time | Base Salary: $45,000 - $60,000/year

About The Role

We are seeking an enthusiastic Customer Service Representative to join our team. In this role, you will be the go-to resource for our industrial customers, processing orders, quoting prices, and collaborating with our outside sales team to deliver top-tier MROP product solutions.

Key Responsibilities

• Respond to customer inquiries regarding products, services, stock availability, and shipping.
• Process phone orders, quote prices, and input sales data accurately.
• Fill orders to exact customer specifications.
• Source products and provide direct support to the outside sales team.

Work Environment

• Schedule: 8:00 AM - 5:00 PM.
• Setting: Primarily seated office work with occasional warehouse tasks (ability to lift up to 30 lbs).

Qualifications

• High School Diploma or GED required.
• Prior inside sales/customer service experience required (3+ years in metalworking or industrial supply is highly preferred).
• Strong data entry, organization, and multi-tasking skills.
• Experience with Profit 21 is a plus.
• Regular in-person attendance is required.

Benefits & Perks

We offer a supportive, goal-oriented culture where team spirit inspires everyone to do their best. Our comprehensive benefits package includes:

• Medical, Dental, and Vision coverage
• 401(k) plan
• Flexible Spending Accounts
• Paid holidays
• Life and Disability Insurance
• Ongoing technical training

Salary Type: Annual Salary

Salary Min: $45,000

Salary Max: $60,000

Currency Type: USD