Customer Service Rep

Future Electronics; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible Spending Accounts

Company-paid life insurance

Short-term disability

Job summary

Future Electronics is seeking a Customer Service Representative to support Sales by entering orders, updating purchase orders, and ensuring on-time shipment. You will be the primary contact with internal teams (Credit, Marketing, Distribution Center) to meet commitments.

The role requires a college diploma or business certificate, strong MS Office skills, and the ability to multi-task in a fast-paced admin environment. Excellent communication and autonomous work style are essential.

Qualifications

• College diploma or business certificate is required.
• Experience in an admin role in a fast-paced environment preferred.
• Strong MS Office skills (Word, Excel) required.
• Excellent interpersonal and communication abilities.

Responsibilities

• Enter new orders into the system.
• Make changes to purchase orders (release, cancellation, part change, price change) to ensure customer satisfaction.
• Interact with internal departments (Marketing, Credit, Distribution center) to meet commitments.
• Troubleshooting.
• Filing.
• Ad hoc projects.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Detail orientation

Autonomy

Education

College Diploma or Business Certificate

Tools

Microsoft Office

Job description

About the role

The primary role of the Sale Support Representative will be to assist the Sales Representatives by entering orders into the system in accordance with the customer’s specifications to ensure the order is shipped in a timely manner. The Sales Support Representative will communicate extensively and be the primary point of contact when dealing with internal departments (Credit, Marketing, and Distribution Center).

Job Description

Job Title: Customer Service Rep

Posting Start Date: 8/18/26

About the role

The primary role of the Sale Support Representative will be to assist the Sales Representatives by entering orders into the system in accordance with the customer’s specifications to ensure the order is shipped in a timely manner. The Sales Support Representative will communicate extensively and be the primary point of contact when dealing with internal departments (Credit, Marketing, and Distribution Center).

What You’ll Be Working On

• Enter new orders into the system
• Make all necessary changes to the purchase order (release, cancellation, part change, price change) to ensure customer satisfaction.
• Interact and collaborate with internal departments (Marketing, Credit, Distribution center) to meet the commitments made to the customers
• Troubleshooting
• Filing
• Ad hoc projects

We’re looking for someone with

• College Diploma or Business Certificate
• Good knowledge of Microsoft Office (Word, Excel)
• Previous experience in a fast-paced work environment in an admin role preferred
• Strong interpersonal and communication skills
• Ability to multi-task
• Detail-oriented skill with
• Ability to work autonomously
• Previous administrative experience would be an asset

Our Approach To Employee Wellness Is Holistic, Which Is Why Alongside Competitive Salaries, And Excellent Health And Dental Benefits, Corporate Employees Have Access To:

• Medical coverage through the United Healthcare Choice Plus Plan
• Telemedicine and virtual medical visit coverage
• Prescription coverage through Express Scripts
• Two dental plan options with Delta Dental of MA
• Flexible Spending Accounts
• Company-paid life insurance and short-term disability benefits
• Supplemental life insurance
• Long-term disability

Future Electronics is proudly an equal opportunity employer that embraces a diverse environment of inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, sexual orientation, national origin, genetics, disability, or age.