Customer Service Rep

Mass General Brigham; Somerville (MA); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a customer service representative to resolve inquiries and support patient care. This remote position offers career advancement opportunities and a collaborative work environment. Ideal candidates will have strong communication skills and a high school diploma.

Benefits

Career advancement opportunities

Flexible work environment

Comprehensive benefits

Qualifications

• Customer service experience of 0-1 year preferred.
• Strong phone contact handling skills.

Responsibilities

• Resolve customer inquiries and complaints in a timely manner.
• Prepare adjustments for services not properly processed.
• Maintain accurate records, including timekeeping.

Skills

Customer service

Active listening

Communication

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Supportive and collaborative work environment
- Engage in meaningful work that supports patient care and community service
- Competitive compensation package with comprehensive benefits

What to Expect (Job Responsibilities):
- Resolve customer inquiries and complaints through various communication methods in a timely manner
- Prepare adjustments for services not properly processed and coordinate follow-up resolutions
- Meet production, quality, and adherence standards
- Attend all required training sessions to enhance skills and knowledge
- Maintain accurate records, including timekeeping and other relevant documentation

What is Required (Qualifications):
- High School Diploma or Equivalent required
- Customer service experience of 0-1 year preferred
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening abilities
- Familiarity with CRM systems and practices

How to Stand Out (Preferred Qualifications):
- Track record of over-achieving quotas in previous roles
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CommunitySupport

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