Customer Service Rep

Planet Fitness; Santa Paula (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Short Term Disability Insurance

Job summary

Planet Fitness is seeking customer-focused individuals for full-time or part-time positions in Santa Paula, CA. As a member experience provider, you'll engage with potential members and ensure exceptional customer service.

Your responsibilities will include managing front desk tasks, maintaining club cleanliness, and addressing member inquiries. A positive attitude and strong communication skills are essential for this role.

Qualifications

• Strong customer service skills are required.
• Basic computer proficiency is necessary.
• Honesty and good work ethic are essential.

Responsibilities

• Greet and assist potential members for a great customer experience.
• Handle front desk tasks including phone inquiries and member check-ins.
• Facilitate member service issues and maintain club cleanliness.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Job Details

Job Location: Santa Paula SP – Santa Paula, CA 93060

Position Type: Full-Time/Part-Time

Salary Range: $16.90 - $16.90 Hourly

Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  Taking info calls and tours.
  Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.